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DTSTART;TZID=America/New_York:20261005T190000
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UID:41859-1791226800-1796677200@letscatapult.org
SUMMARY:PHR/SPHR/SHRM-CP/SHRM-SC Certification Prep Study Course
DESCRIPTION:HRCI & SHRM Certification \nOctober 5 – December 7\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeOctober 5 – December 7\, 20267:00 PM ET start\nPriceSee registration\nFacilitatorBrittany Siler\nSeats900 seats895 available\n\n\n\nWould you like to take a live\, high-quality study prep course to prepare for the newest HR certification exams but really need scheduling flexibility? Now\, from the comfort of your own home or office\, you can participate in one of the most comprehensive HR cert-prep (certification preparatory) programs to be found anywhere. \n \nGetting a PHR® (Professional in Human Resources®)\, SHRM-CP (Certified Professional)\, SHRM-SCP (Senior Certified Professional) or SPHR (Senior Professional in Human Resources®) certification will distinguish you from your peers\, build your self-confidence\, and earn you greater respect within the HR profession. \n \nDistinctive Human Resources has a reputation for being the top-quality certification prep provider with over 25 years of experience helping thousands of people pass their PHR or SPHR certification. Developed by David Siler\, SPHR\, GPHR\, SHRM-SCP\, who is a leader both in certification prep and in the HR field\, our program targets the high-probability items on the exam so you have the best chance of passing on the first try. This program will eliminate unnecessary study time and provide a step-by-step preparation process led by world-class instructors\, including the author and creator of the program. This program enjoys a 90%+ pass rate! \n \nRather than rely solely on book learning\, we focus on the types of learning materials adults prefer: audio files\, lecture\, test taking skills\, quizzes (over 1500 questions)\, virtual flashcards\, and videos. Plus\, participants will have access to a live weekly Q&A hour-of-power (as it is fondly known) with David Siler leading this informative and powerful study session. \n \nWhile our singular study guide provides a good understanding of topics\, it is the lecture from our distinguished instructors that nail the points home. Additionally\, we are the ONLY provider to offer The Seven Princes\, which detail the seven main principles of HRM that show up all over the tests. Ask around\, the Seven Princes\, written by David Siler\, is your secret weapon that no one else can offer! Materials will ship approximately two weeks prior to the start of class. \n \nTools and Resources \nIn addition to exceptional instruction and interaction\, you will receive many tools to prepare yourself for the exam\, including: \n\nStudy Manual\nPowerPoint Booklet of Slides\nDavid Siler's "Seven Princes" book\nFlashcards available virtually\nDownloadable/streaming audio files\nOn-line access to hundreds of practice exam questions\nOn-line access to testing games and videos on tough topics\nOn-line access to Learning Management System (LMS)\nTalk directly with the Instructor during “Online Office Hours”\nBest Practices on how to take standardized tests\nComprehensive Final Practice Exam\n\n \nNot sure if you're ready? Register to attend the FREE 60-minute LIVE preview webinar of the HR Certification Preparation Study Course: What’s It All About? to learn more! \n \nImportant Things to Know \n\nMaterials Shipping fee will be added at checkout.\nAll classes are virtual with live instruction.\nThe times for the study courses are Eastern Standard Time. \nFor a listing of specific class dates within a session\, click the blue dates button.\nIn order to receive course materials\, all registrants must pay for the course on or before the first day of the class.\nTo ensure payment is received on our before the first day of class\, it is recommended that you pay using a credit card. If paying by check\, please mail a minimum of two weeks prior to the start of class to ensure receipt and posting of payment\nMaterials will arrive on or around the start date of your session.\nIf you cancel after receiving the course materials\, a nonrefundable materials fee of $500 will be charged.\nWebinar log-in instructions will be sent out 24 hours prior to the session\, and again 1 hour before the class begins.\nYou will be given access to the LMS online resource the first day of your class. \n\n \nLate Registrations \n\nOnce a class is no longer available on our website (closed)\, please choose a future class date. \nIf you need to register for a closed class\, you may contact Learning@letscatapult.org for registration. \nThe only form of payment accepted for a closed class is a credit card.\nA $150 late fee will be added to the cost of the class to process a late registration. \nWe cannot guarantee that your materials will arrive in time for the first night of class.  \n\nFor more information regarding the online exam scheduling and delivery go to www.hrci.org and www.shrm.org. \n \nAbout the Instructors \nDavid Siler is the founder and Managing Partner of Distinctive HR\, Inc. He is the author and creator of the DHR learning system for HR certification. He has 40 years’ experience as a senior level HR practitioner and 30 years' experience guiding candidates through the HR cert-prep process. He currently holds all the major certifications from both HRCI and SHRM. David is considered a thought leader in the field of HR and is an award-winning lecturer on the subject. He was an HR executive with a Fortune 100 organization prior to dedicating his career to HR certification. He has a Master’s degree in Psychology. \n  \nSince 2012\, Ken Defeo has been with Distinctive HR\, Inc. as an instructor teaching exam preparation programs. Holding both the SPHR and the SHRM-SCP\, Ken has also been working in compensation and benefits for over 27 years. He is currently the Vice President for APAC Compensation with GXO Logistics\, Inc. Some examples of his functional areas of expertise include: Strategic Planning • Compensation and Benefits • Affirmative Action • Compliance • Employment Law • Talent Acquisition • Employee Relations • Employee Engagement • Talent Management. He has a bachelor’s degree in Business Administration and Economics. \n  \nBrittany Siler has 7+years of experience in all areas of HR certification preparation. As one of the candidates in the first group to take the aPHR exam she has successfully obtained all the HRCI and SHRM core certifications (aPHR\, PHR\, SPHR\, SHRM-CP\, & SHRM-SCP). She is currently SPHR and SHRM-SCP certified. Brittany has participated in the inception of new instructor led programs\, edited quiz and text materials\, as well as created instructional videos. She has experience teaching for a major university and has brought that knowledge to DHR where she is one of our aPHR and HR Certification instructors. She has a BS in animal science and a BA in psychology. \n \nNick Tatarian has 7+ years of HR experience in healthcare\, medical technology\, and retail sectors\, bringing a strategic approach to aligning HR initiatives with business goals. He holds SPHR and SHRM-SCP certifications and a degree in Psychology. He is currently the HR Manager for US operations at XVIVO\, a global leader in medical technology\, overseeing all facets of human resources\, including payroll\, benefits\, employee relations\, talent acquisition\, performance management\, policy development\, learning and development\, and compensation. \n \nTestimonials \n "From start to finish\, this course was the key to my success. The live instruction made complex topics clear and engaging\, helping me understand how to think like a strategic HR leader rather than just memorize content. David's teaching style made it easy to stay focused and motivated through some very dense material. \n \nThe practice exams were absolutely essential. They didn’t just help me study\, they trained me to think critically\, spot traps\, and approach each question from a strategic perspective. I went into the exam confident and prepared because I had already practiced at that level. \n \nAnd of course\, David’s Seven Princes framework tied everything together. That model helped me truly grasp the mindset and competencies the SPHR exam is built around. It’s not about being tactical\, it’s about thinking like a strategy driven HR Pro. The Seven Princes kept me grounded in that mindset throughout my studies and during the exam itself. \n \nIf you're serious about passing the SPHR\, I cannot recommend this course highly enough. It's more than just prep; it's a full reframe of how you approach HR leadership." \nHannah Royal\, SPHR\, CPSP – HR Generalist  \n \n“I absolutely LOVED this web-based PHR/SPHR Certification Study Course. It was so convenient for my busy work schedule\, I could attend class at work or home. I have taken the “traditional” SHRM 12 week course years ago and talk about boring lectures. David’s prep course is hands down the best. I have recommended his prep material and now his web-based study course to all HR professionals seeking to slay the beast! Thanks again for your passion in helping the HR profession!” \nTammy Schmitt – HR Manager – CertainTeed Corp \n \n"It didn’t take long for me to realize that the benefits of your program extend far beyond simply being ready for the test. The variety of learning methods – audio CDs\, on-line sample tests and games\, flash cards\, and study manual – was a tremendous help in absorbing an overwhelming amount of information. I especially appreciate the test taking tips! And our classroom lectures not only prepared me for the exam\, but truly got me engaged in all aspects of Human Resources. I’ll miss the weekly opportunities to get your professional input and to discuss current HR topics with colleagues." \nLaura Tomanelli\, SPHR – Human Resources Generalist – Village of Pinehurst \n \n"I cannot say enough about the comprehensive PHR prep course presented by Distinctive HR through CAI. David Siler’s exceptionally prepared lectures and materials covered every base in my exam prep and increased my confidence ten-fold. The study materials\, in addition to the classes\, enabled an ‘old’ student\, to successfully complete a very intimidating exam. I would highly recommend this course as the best preparation around!" \nNancy M. Rodgers\, PHR – HR Manager – Rural Health Group\, Inc. \n \n————————————————- \nThe HR Certification Institute® (HRCI®) does not endorse any particular preparation program or offering. We encourage prospective certification holders to use a variety of resources that reflect their learning styles and needs. Purchasing a certification product is NOT required and HRCI does not guarantee that an individual will pass based on the purchase of a certification preparation product. \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/phr-sphr-shrm-cp-shrm-sc-certification-prep-study-course-2026-10-05/
LOCATION:Virtual Live (Online)
CATEGORIES:HR & Compliance
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261201T090000
DTEND;TZID=America/New_York:20261203T160000
DTSTAMP:20260915T190106Z
CREATED:20260915T190106Z
LAST-MODIFIED:20260915T190106Z
UID:40951-1796115600-1796313600@letscatapult.org
SUMMARY:Fundamentals of Supervision Certificate Program
DESCRIPTION:Leadership & Management \nDecember 1 – December 3\, 2026 · In Person · Charlotte \n\nRegister Now → \n\n\nCourse Details \n\nFormatIn Person\nLocationCharlotte\nDate & TimeDecember 1 – December 3\, 20269:00 AM ET start\nPrice$699\nFacilitatorAshley Wood\nSeats24 seats20 available\nCredits16.5 HRCI · 16.5 SHRM PDC\n\n\n\nSix modules. Everything a new supervisor needs to lead well. \n \nSupervision covers a lot of ground — and most of it gets learned on the job. The Fundamentals of Supervision Certificate is for new supervisors and those ready to formalize what experience has taught them. From setting expectations and delivering feedback to motivating a team\, managing performance\, and delegating work effectively — the full scope of first-line leadership is covered. They'll head back to work with a practical framework and tools they can put to use immediately. \n \nParticipants leave ready to… \n\nSet expectations with a new employee and spell out exactly what success looks like\nSit down with an employee and give feedback tied to a specific moment\nWork through a team problem and land on the root cause\nCreate the conditions where each team member's motivation can take hold\nWalk an employee through a performance conversation with a clear plan\nHand off a piece of work with clear parameters and full ownership\n\nCertificate Snapshot \nInstructor-led program (3 days / 18 hours)\, in-person or virtual.  \n \nModules \n\nEffective Supervision — Establishes the supervisory role\, key leadership styles and power types\, and how the balance between tasks and people shapes team performance.\nCommunicating Effectively — Builds core supervisor communication skills\, including active listening\, channel selection\, coaching\, feedback\, and leading productive team meetings.\nProblem Solving — Introduces a five-step problem-solving process\, key analysis tools\, and practical decision-making strategies.\nMotivating Your Employees — Translates major motivation theories into simple strategies to create environments where team members find their own drive\, addressing both “can’t do” and “won’t do” patterns.\nManaging Performance — Walks through the full performance cycle: setting SMART goals\, conducting evaluations\, handling tough conversations\, documenting effectively\, and using progressive discipline when needed.\nDelegating the Work — Builds supervisors’ time-management and delegation skills\, using the Eisenhower Matrix and a step-by-step process to hand off work and overcome barriers to letting go.\n\nWhere This Fits \nThis is the foundational certificate in Catapult’s management and leadership series\, The Management Advantage\, built for new supervisors and those ready to formalize what experience has taught them. The Relational Leader Certificate (Advanced Management I) is the natural next step when they’re ready to go deeper on the people side of leadership — feedback\, coaching\, difficult conversations\, and building inclusive teams. \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/fundamentals-of-supervision-certificate-program-7/
LOCATION:Catapult – Charlotte\, 9140 Arrowpoint Blvd.\, Suite 140\, Charlotte\, NC\, 28273\, United States
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261201T090000
DTEND;TZID=America/New_York:20261208T160000
DTSTAMP:20260915T190103Z
CREATED:20260915T190103Z
LAST-MODIFIED:20260915T190103Z
UID:1837-1796115600-1796745600@letscatapult.org
SUMMARY:Advanced Management III: Strategic Leader Certificate Program
DESCRIPTION:Leadership & Management \nDecember 1 – December 8\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeDecember 1 – December 8\, 20269:00 AM ET start\nPrice$579\nFacilitatorAimee Altomare\nSeats24 seats22 available\nCredits10.5 HRCI · 10.5 SHRM PDC\n\n\n\nThe greatest leaders have a vision for the future. Additionally\, they are able to analyze many factors in order to make good decisions and plans for the future. They build teams that are ready for the long-term needs of the organization. They use their critical thinking and data analysis skills to predict logical outcomes\, and they can quickly avoid problems and adapt to changes while leading their teams to success.  \n \nIn this course\, participants learn about managing in today’s workplace\, and they gain insights and strategies for planning for the future. They learn how to build a team that is ready for the future\, and how to adapt to needs as they change. They practice thinking critically and strategically to solve complex problems. They learn the fundamentals of collecting and analyzing data to make good decisions. These skills will enable them to be more strategic leaders in their organization. \n \nWho Should Attend \nAll managers: new/experienced and first-line/middle/senior \n \nModules \n\nStrategic Leadership Essentials\nData-Driven Decision-Making\nSolving Complex Problems\nCreating Organizational Change\n\n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/advanced-management-iii-strategic-leader-certificate-program-december-2026/
LOCATION:Virtual Live (Online)
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/05/MD_Thumbnail-S3HLvx.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261201T090000
DTEND;TZID=America/New_York:20261217T120000
DTSTAMP:20260911T180046Z
CREATED:20260911T180046Z
LAST-MODIFIED:20260911T180046Z
UID:45132-1796115600-1797508800@letscatapult.org
SUMMARY:Strategic HR Certificate PLUS: Practitioner to Business Partner
DESCRIPTION:HR & Compliance \nDecember 1 – December 17\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeDecember 1 – December 17\, 20269:00 AM ET start\nPrice$1949Member · Non-member: $2459\nFacilitatorCatapult HR Specialists\nSeats28 seats28 available\n\n\n\nMove from running HR processes to shaping business decisions.  \n \nThe jump from running HR to partnering on the business is the one most generalists feel but few get trained for. The Strategic HR Certificate builds the judgment for it. It is built for mid-career HR practitioners and managers who have the fundamentals down and are ready to advise leaders\, work from data\, and shape more inclusive\, scalable practices. The certificate covers business acumen\, employee relations and triage\, people analytics\, workplace culture\, and the metrics that move the business\, with two electives on coaching managers and building a one-page business case. Participants head back to work ready to partner with leaders and bring a people lens to real business decisions. \n \nCertificate Snapshot \nInstructor-Led | 15 hours core\, plus two 3-hour electives | In-Person or Virtual \n \nCourses \n\nHR Strategy & Business Acumen (3 hours) \nEmployee Relations & Triage (3 hours) \nPeople Analytics for Small Teams (3 hours) \nWorkplace Culture & Belonging (3 hours) \nHR Metrics That Matter (3 hours) \nCoaching Managers Lab (3 hours\, elective)\nThe 1-Page HR Business Case (3 hours\, elective)\n\nElective sessions are included in this series. No separate registration is required. \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/strategic-hr-certificate-plus-practitioner-to-business-partner-2026-12-01/
LOCATION:Virtual Live (Online)
CATEGORIES:HR & Compliance
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/08/HR_Thumbnail-XrwoqZ.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261201T090000
DTEND;TZID=America/New_York:20261217T120000
DTSTAMP:20260911T180059Z
CREATED:20260911T180059Z
LAST-MODIFIED:20260911T180059Z
UID:45048-1796115600-1797508800@letscatapult.org
SUMMARY:Strategic HR Certificate: From Practitioner to Business Partner
DESCRIPTION:HR & Compliance \nDecember 1 – December 17\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeDecember 1 – December 17\, 20269:00 AM ET start\nPrice$1399Member · Non-member: $1759\nFacilitatorCatapult HR Specialists\nSeats28 seats28 available\n\n\n\nMove from running HR processes to shaping business decisions.  \n \nThe jump from running HR to partnering on the business is the one most generalists feel but few get trained for. The Strategic HR Certificate builds the judgment for it. It is built for mid-career HR practitioners and managers who have the fundamentals down and are ready to advise leaders\, work from data\, and shape more inclusive\, scalable practices. The certificate covers business acumen\, employee relations and triage\, people analytics\, workplace culture\, and the metrics that move the business\, with two electives on coaching managers and building a one-page business case. Participants head back to work ready to partner with leaders and bring a people lens to real business decisions. \n \nCertificate Snapshot \nInstructor-Led | 15 hours core\, plus two 3-hour electives | In-Person or Virtual \n \nCourses \n \n\nHR Strategy & Business Acumen (3 hours) \nEmployee Relations & Triage (3 hours) \nPeople Analytics for Small Teams (3 hours) \nWorkplace Culture & Belonging (3 hours) \nHR Metrics That Matter (3 hours) \nCoaching Managers Lab (3 hours\, elective) Optional course not required for certificate completion and must be registered for separately.\nThe 1-Page HR Business Case (3 hours\, elective) Optional course not required for certificate completion and must be registered for separately.\n\nWant the complete experience? Register for Strategic HR Certificate PLUS: From Practitioner to Business Partner to attend the full certificate series\, including the Coaching Managers Lab and The 1-Page HR Business Case electives. No separate elective registration is needed with the PLUS option. \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/strategic-hr-certificate-from-practitioner-to-business-partner-2026-12-01/
LOCATION:Virtual Live (Online)
CATEGORIES:HR & Compliance
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261202T090000
DTEND;TZID=America/New_York:20261202T123000
DTSTAMP:20260914T220050Z
CREATED:20260914T220050Z
LAST-MODIFIED:20260914T220050Z
UID:1761-1796202000-1796214600@letscatapult.org
SUMMARY:Presentation Skills
DESCRIPTION:Professional Development \nWednesday\, December 2\, 2026 · In Person · Charlotte \n\nRegister Now → \n\n\nCourse Details \n\nFormatIn Person\nLocationCharlotte\nDate & TimeWednesday\, December 2\, 20269:00 AM – 12:30 PM ET\nPrice$299\nFacilitatorShamyra Evans\nSeats24 seats14 available\n\n\n\nThis presentation course will provide the skills and knowledge required to deliver effective business presentations. Participants will learn to present in a style that engages the audience\, structure their presentations to deliver effective messages\, and communicate effectively. \n  \nThe session is designed to walk through the presentation process from learning about your audience\, creating the narrative you want to get across by using the presentation framework\, the dos and don’ts of using PowerPoint\, dealing with nerves\, interruptions\, questions\, and more.  \n  \nUtilizing a breakout session the participants will prepare\, practice\, and deliver a short presentation in a non-threatening environment. This will help to understand the power of professional presentation skills and allow time to work through default go-to habits\, fillers\, and interactions that limit most presenters.  \n \nWho Should Attend \nSupervisors\, Managers\, Leaders\, HR Professionals and others that may have to do a presentation or would like to improve upon their current skills.  \n \nLearning Objectives \nAt the end of this course\, participants will be able to: \n\nEstablish rapport with your audience\nLearn techniques to reduce nervousness and fear\nUnderstand your strengths as a presenter and recognize how visual aids can create impact and attention\nDevelop techniques to create a professional presence\nLearn different ways to prepare and organize information\nPrepare\, practice\, and deliver a short presentation\n\n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/presentation-skills-december-2026/
LOCATION:Catapult – Charlotte\, 9140 Arrowpoint Blvd.\, Suite 140\, Charlotte\, NC\, 28273\, United States
CATEGORIES:Professional Development
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261202T090000
DTEND;TZID=America/New_York:20261202T160000
DTSTAMP:20260915T190108Z
CREATED:20260915T190108Z
LAST-MODIFIED:20260915T190108Z
UID:44948-1796202000-1796227200@letscatapult.org
SUMMARY:Advanced Communication Skills for the Workplace
DESCRIPTION:Professional Development \nWednesday\, December 2\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeWednesday\, December 2\, 20269:00 AM – 4:00 PM ET\nPrice$409\nFacilitatorElaine Durrman\nSeats24 seats24 available\nCredits5.5 HRCI · 5.5 SHRM PDC\n\n\n\nThe ability to communicate skillfully is one of the significant factors contributing to success in the workplace. However\, communication is more than sending explicit messages and listening actively. Effective communication includes understanding and appreciating differing priorities\, preferences\, motivators\, and stressors. \n \nThis interactive course includes engaging facilitation with contemporary video and practical applications to create a personalized learning experience. Core to the program is the Everything DiSC Workplace® Profile\, a simple tool to help people communicate and work more effectively together. This report uses individual assessment data to provide information about workplace priorities and preferences. Additionally\, it allows people to learn how to communicate better with colleagues with different priorities and preferences. \n  \nWho Should Attend: \nSupervisors\, managers\, leaders\, HR professionals\, and employees who would like to improve their communication skills. \n  \nLearning Objectives: \nAt the end of this course\, participants will be able to: \n\nDescribe the DiSC® model and the Everything DiSC Workplace® Map\nIdentify their style and explore the priorities that drive them during the workday\nDescribe similarities and differences among the DiSC® styles that may impact communication\nIdentify ways to increase their effectiveness when communicating with each style\nApply People-Reading principles to learn to recognize others’ DiSC® styles\nApply the DiSC® Model to communicate and build more effective relationships at work\n\n  \nNote \nThe Everything DiSC® Workplace Profile Assessment will need to be completed prior to the course. The price of the public course includes the cost of the assessment. After the assessment has been activated\, cancellation will include a $125.00 assessment fee. \n  \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/advanced-communication-skills-for-the-workplace-2026-12-03/
LOCATION:Virtual Live (Online)
CATEGORIES:Professional Development
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/08/PD_Thumbnail-OOUQzO.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261202T090000
DTEND;TZID=America/New_York:20261202T160000
DTSTAMP:20260915T190109Z
CREATED:20260915T190109Z
LAST-MODIFIED:20260915T190109Z
UID:2001-1796202000-1796227200@letscatapult.org
SUMMARY:MS Excel Level 2
DESCRIPTION:Technology & Digital Skills \nWednesday\, December 2\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeWednesday\, December 2\, 20269:00 AM – 4:00 PM ET\nPrice$339\nFacilitatorKen Worthy\nSeats10 seats10 available\n\n\n\nThis course will teach learners how to work with large worksheets in Microsoft Excel and efficiently use multiple worksheets and workbooks. It will show how to link information from different worksheets and workbooks and introduce more advanced formatting techniques. In addition\, participants will learn how to create outlines and subtotals and create and apply cell names. They will sort\, filter\, remove duplicate data\, and create and format tables. Finally\, they will learn how to protect and share workbooks.   \n \nPrerequisites: The course requires that you have successfully completed Excel I or had more than six months using Excel and are familiar with all Excel I materials. \n \nContents: \n\nManaging workbooks and worksheets\nSetting sheets up in a workbook\nViewing large worksheets\nPrinting large worksheets\nWorking with multiple worksheets\nCell and range names\nLinking worksheets\nUsing multiple workbooks\nCustom Number formatting\nUsing and Creating special formats\nTransposing data\nCreate and Modify Tables\nCreating Subtotals.\nCustom Sorting\nFiltering data\nRemoving Duplicate values\nComments and Notes\nWorksheet and Workbook Protection\n\nNote: This course will be taught using the windows operating system environment \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/ms-excel-level-2-december-2026/
LOCATION:Virtual Live (Online)
CATEGORIES:Technology & Digital Skills
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/08/TS_Thumbnail_new-7nv3l8.png
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DTSTART;TZID=America/New_York:20261202T090000
DTEND;TZID=America/New_York:20261202T160000
DTSTAMP:20260915T190109Z
CREATED:20260915T190109Z
LAST-MODIFIED:20260915T190109Z
UID:2002-1796202000-1796227200@letscatapult.org
SUMMARY:MS Excel Level 2
DESCRIPTION:Technology & Digital Skills \nWednesday\, December 2\, 2026 · In Person · Charlotte \n\nRegister Now → \n\n\nCourse Details \n\nFormatIn Person\nLocationCharlotte\nDate & TimeWednesday\, December 2\, 20269:00 AM – 4:00 PM ET\nPrice$339\nFacilitatorKen Worthy\nSeats10 seats10 available\n\n\n\nThis course will teach learners how to work with large worksheets in Microsoft Excel and efficiently use multiple worksheets and workbooks. It will show how to link information from different worksheets and workbooks and introduce more advanced formatting techniques. In addition\, participants will learn how to create outlines and subtotals and create and apply cell names. They will sort\, filter\, remove duplicate data\, and create and format tables. Finally\, they will learn how to protect and share workbooks.   \n \nPrerequisites: The course requires that you have successfully completed Excel I or had more than six months using Excel and are familiar with all Excel I materials. \n \nContents: \n\nManaging workbooks and worksheets\nSetting sheets up in a workbook\nViewing large worksheets\nPrinting large worksheets\nWorking with multiple worksheets\nCell and range names\nLinking worksheets\nUsing multiple workbooks\nCustom Number formatting\nUsing and Creating special formats\nTransposing data\nCreate and Modify Tables\nCreating Subtotals.\nCustom Sorting\nFiltering data\nRemoving Duplicate values\nComments and Notes\nWorksheet and Workbook Protection\n\nNote: This course will be taught using the windows operating system environment \n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/ms-excel-level-2-december-2-2026/
LOCATION:Catapult – Charlotte\, 9140 Arrowpoint Blvd.\, Suite 140\, Charlotte\, NC\, 28273\, United States
CATEGORIES:Technology & Digital Skills
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/08/TS_Thumbnail_new-7nv3l8.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261202T090000
DTEND;TZID=America/New_York:20261202T160000
DTSTAMP:20260915T190110Z
CREATED:20260915T190110Z
LAST-MODIFIED:20260915T190110Z
UID:1725-1796202000-1796227200@letscatapult.org
SUMMARY:Customer Service Excellence
DESCRIPTION:Professional Development \nWednesday\, December 2\, 2026 · Virtual Live \n\nRegister Now → \n\n\nCourse Details \n\nFormatVirtual Live\nLocationVirtual Live (Online)\nDate & TimeWednesday\, December 2\, 20269:00 AM – 4:00 PM ET\nPrice$339\nFacilitatorAimee Altomare\nSeats24 seats24 available\nCredits5.5 SHRM PDC\n\n\n\nThe ability to provide excellent customer service is an essential business skill. This one-day interactive course introduces the fundamentals of customer service excellence. It is offered to you virtually and in person. During this engaging opportunity\, participants will explore the importance of their role in their organization\, identify their customers\, and learn about what makes a customer experience memorable and positive.   \n \nWho Should Attend \nCustomer service professionals\, call center professionals\, or other service professionals who frequently interface with clients\, and anyone else who would like to learn to provide extraordinary customer service.  \n \nModule 1: What Customers Want (70 Minutes)  \nModule 2: Customer Interactions (95 Minutes)  \nModule 3: Understanding and Helping Customers (90 Minutes)  \nModule 4: Handling Challenging Customer Situations (75 Minutes)  \n \nLearning Objectives \nAt the end of this course\, participants will be able to:   \n\nApply customer service excellence as a business differentiator  \nIdentify internal and external customers  \nCreate seamless customer service  \nDescribe moments of truth and how to change from negative to positive  \nList the five stages of the Customer Interaction Cycle  \nDescribe the importance of anticipating needs and being prepared to serve customers  \nDemonstrate a positive attitude to the customer through tone of voice\, word choice\, and body language  \nDemonstrate active listening\, effective questioning and restating skills  \nSet realistic expectations with customers  \nOffer information and options to customers after understanding their needs  \nDescribe strategies for keeping customers  \nUse a process to handle challenging customer situations  \nIdentify strategies for dealing with challenging customer types  \nCreate a plan for developing your customer service skills when handling challenging customer situations  \n\n\n\nReady to Advance Your Career?\nJoin professionals across the Carolinas who trust Catapult for professional development. \nRegister Now →\n​
URL:https://letscatapult.org/event/customer-service-excellence-december-2026/
LOCATION:Virtual Live (Online)
CATEGORIES:Professional Development
ATTACH;FMTTYPE=image/png:https://letscatapult.org/wp-content/uploads/2026/08/PD_Thumbnail-OOUQzO.png
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