Classes & Events

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Check off details about the type of class you’re looking for in the box at the left—delivery method, credit hours and date range—along with descriptive words describing your preferred topic. We’ll return a list of upcoming, available classes that match your topic. If you have questions about the class descriptions, or if you are interested in booking private group training for any of the classes, call us at (866) 440-0302.

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Computer Basics: Windows and more

This class is recommended for learners with little or no prior computer/software experience who need to organize files and folders, search for items on their computers, and use and personalize Windows. Participants will also learn how to browse the Web and understand viruses and malware. 

 

Contents:

  • Computer basics
  • Computer components
  • What makes computers work
  • Managing computer contents
  • Storing items on your computer
  • Working with folders
  • Working with files
  • Searching for content and using Help
  • Searching for data on your computer
  • Customizing Windows
  • Shortcuts
  • System settings
  • Using the Internet
  • Browsing the Web
  • Security and maintenance

 Note: This course will be taught using the windows operating system environment

This class is recommended for learners with little or no prior computer/software experience who need to organize files and folders, search for items on their computers, and use and personalize Windows. Participants will also learn how to browse the Web and understand viruses and malware.    Contents: Computer basics Computer components What makes computers work Managing computer contents Storing items on your computer Working with folders Working with files Searching for content and using Help Searching for data on your computer Customizing Windows Shortcuts System settings Using the Internet Browsing the Web Security and maintenance  Note: This course will be taught using the windows operating system environment
Copy URL: https://letscatapult.org/events/computer-basics-windows-and-more/
Conducting Effective Performance Reviews

Do you dread giving performance reviews? Do you need help to provide your employees with meaningful feedback that will impact their productivity?

In this course, you will evaluate your current processes, learn critical strategies for assessing and discussing performance, and create a plan with specific action items to boost your performance review skills. 

Who Should Attend

New and experienced managers and supervisors who want to improve their ability to evaluate their employees in a thorough, clear, and consistent way, leading to increased productivity

Learning Objectives

At the end of the course, you will be able to:

  • Understand the components of an effective performance review
  • Identify factors to evaluate performance
  • Differentiate performance levels
  • Identify key elements in conducting a performance review discussion
  • Create an appropriate and effective development plan

This course is part of the Practical Management I Certificate Series

Do you dread giving performance reviews? Do you need help to provide your employees with meaningful feedback that will impact their productivity? In this course, you will evaluate your current processes, learn critical strategies for assessing and discussing performance, and create a plan with specific action items to boost your performance review skills.  Who Should Attend New and experienced managers and supervisors who want to improve their ability to evaluate their employees in a thorough, clear, and consistent way, leading to increased productivity Learning Objectives At the end of the course, you will be able to: Understand the components of an effective performance review Identify factors to evaluate performance Differentiate performance levels Identify key elements in conducting a performance review discussion Create an appropriate and effective development plan This course is part of the Practical Management I Certificate Series
Copy URL: https://letscatapult.org/events/conducting-effective-performance-reviews/
Customer Service Excellence

The ability to provide excellent customer service is an essential business skill. This one-day interactive course introduces the fundamentals of customer service excellence. It is offered to you virtually and in person. During this engaging opportunity, participants will explore the importance of their role in their organization, identify their customers, and learn about what makes a customer experience memorable and positive.  

Who Should Attend

Customer service professionals, call center professionals, or other service professionals who frequently interface with clients, and anyone else who would like to learn to provide extraordinary customer service. 

Module 1: What Customers Want (70 Minutes) 

Module 2: Customer Interactions (95 Minutes) 

Module 3: Understanding and Helping Customers (90 Minutes) 

Module 4: Handling Challenging Customer Situations (75 Minutes) 

Learning Objectives

At the end of this course, participants will be able to:  

  • Apply customer service excellence as a business differentiator  
  • Identify internal and external customers  
  • Create seamless customer service  
  • Describe moments of truth and how to change from negative to positive  
  • List the five stages of the Customer Interaction Cycle  
  • Describe the importance of anticipating needs and being prepared to serve customers  
  • Demonstrate a positive attitude to the customer through tone of voice, word choice, and body language  
  • Demonstrate active listening, effective questioning and restating skills  
  • Set realistic expectations with customers  
  • Offer information and options to customers after understanding their needs  
  • Describe strategies for keeping customers  
  • Use a process to handle challenging customer situations  
  • Identify strategies for dealing with challenging customer types  
  • Create a plan for developing your customer service skills when handling challenging customer situations  
The ability to provide excellent customer service is an essential business skill. This one-day interactive course introduces the fundamentals of customer service excellence. It is offered to you virtually and in person. During this engaging opportunity, participants will explore the importance of their role in their organization, identify their customers, and learn about what makes a customer experience memorable and positive.   Who Should Attend Customer service professionals, call center professionals, or other service professionals who frequently interface with clients, and anyone else who would like to learn to provide extraordinary customer service.  Module 1: What Customers Want (70 Minutes)  Module 2: Customer Interactions (95 Minutes)  Module 3: Understanding and Helping Customers (90 Minutes)  Module 4: Handling Challenging Customer Situations (75 Minutes)  Learning Objectives At the end of this course, participants will be able to:   Apply customer service excellence as a business differentiator   Identify internal and external customers   Create seamless customer service   Describe moments of truth and how to change from negative to positive   List the five stages of the Customer Interaction Cycle   Describe the importance of anticipating needs and being prepared to serve customers   Demonstrate a positive attitude to the customer through tone of voice, word choice, and body language   Demonstrate active listening, effective questioning and restating skills   Set realistic expectations with customers   Offer information and options to customers after understanding their needs   Describe strategies for keeping customers   Use a process to handle challenging customer situations   Identify strategies for dealing with challenging customer types   Create a plan for developing your customer service skills when handling challenging customer situations  
Copy URL: https://letscatapult.org/events/customer-service-excellence/
Cyber-Security Essentials

Cybersecurity refers to ensuring information integrity, confidentiality, and availability. Cyberattacks are a significant threat for which employers and employees must maintain awareness and constantly be on guard. In this session, we will explore your vulnerability and explain what you can do to prevent cyberattacks. 

Note: This course will be taught using the windows operating system environment

Cybersecurity refers to ensuring information integrity, confidentiality, and availability. Cyberattacks are a significant threat for which employers and employees must maintain awareness and constantly be on guard. In this session, we will explore your vulnerability and explain what you can do to prevent cyberattacks.  Note: This course will be taught using the windows operating system environment
Copy URL: https://letscatapult.org/events/cyber-security-essentials/
Dealing with Difficult People

Chronic stress impacts your team and how they may interact with each other and with customers. 

To keep our stress levels in check, we need to empathize and leverage techniques to defuse the anger or challenge caused by difficult people or circumstances. How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? Learn how your attitudes impact the interactions you have with others.  

This course will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict and handling situations in person and online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people, you will have an opportunity to apply the concepts in a risk-free environment. 

Who Should Attend

Managers, supervisors, team leaders, and employees

Learning Objectives

At the end of this course, participants will be able to:

  • Learn methods for de-escalating difficult situations and resolving conflict effectively
  • Build rapport and develop genuine relationships
  • Learn the benefits of confrontation
  • Evaluation how to get to the heart of the problem
  • Deal with people’s anger in a constructive way
  • Practice expressing yourself when dealing with a difficult person
  • Create and action plan to handling a difficult situation
  • Develop creative ways to establish rapport and build relationships
Chronic stress impacts your team and how they may interact with each other and with customers.  To keep our stress levels in check, we need to empathize and leverage techniques to defuse the anger or challenge caused by difficult people or circumstances. How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? Learn how your attitudes impact the interactions you have with others.   This course will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict and handling situations in person and online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people, you will have an opportunity to apply the concepts in a risk-free environment.  Who Should Attend Managers, supervisors, team leaders, and employees Learning Objectives At the end of this course, participants will be able to: Learn methods for de-escalating difficult situations and resolving conflict effectively Build rapport and develop genuine relationships Learn the benefits of confrontation Evaluation how to get to the heart of the problem Deal with people’s anger in a constructive way Practice expressing yourself when dealing with a difficult person Create and action plan to handling a difficult situation Develop creative ways to establish rapport and build relationships
Copy URL: https://letscatapult.org/events/dealing-with-difficult-people/
DEI: A Religious Inclusion Mindset

There are over 4,000 religions around the world! Therefore, there is no way we can always incorporate every one of them into our workplace successfully. While there is a smaller number of major religions, those are typically one’s organizations will aim to understand in the workplace for diversity and inclusion reasons. We must aim to be culturally competent with religion and understand how they can impact interactions at work. We also need to understand how we can ensure we are being inclusive with different religions that may be present in the workplace and garner some ideas on how to create safe spaces for those employees. Join this webinar for a deep dive into some of the major religions around the world and how to ensure you have an inclusive mindset around religion. This is a 90-minute webinar and is great for anyone in the workplace.

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

There are over 4,000 religions around the world! Therefore, there is no way we can always incorporate every one of them into our workplace successfully. While there is a smaller number of major religions, those are typically one’s organizations will aim to understand in the workplace for diversity and inclusion reasons. We must aim to be culturally competent with religion and understand how they can impact interactions at work. We also need to understand how we can ensure we are being inclusive with different religions that may be present in the workplace and garner some ideas on how to create safe spaces for those employees. Join this webinar for a deep dive into some of the major religions around the world and how to ensure you have an inclusive mindset around religion. This is a 90-minute webinar and is great for anyone in the workplace. Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-a-religious-inclusion-mindset/
DEI: Becoming an Ally

Being an ally in the workplace means you stand up for your colleagues in underrepresented groups against discrimination. Employees in underrepresented groups need a place to express their fears and frustrations and a person that will hear and make efforts to understand those emotions. Encouraging allyship can have many benefits in the workplace, such as fostering positive interactions, encouraging meaningful relationships, undermining racism, creating an inclusive culture and much more. This webinar will help us understand how allies can help dismantle stereotypes and be supportive of our colleagues every day. This is a 90-webinar and is great for anyone in the workplace. 

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Being an ally in the workplace means you stand up for your colleagues in underrepresented groups against discrimination. Employees in underrepresented groups need a place to express their fears and frustrations and a person that will hear and make efforts to understand those emotions. Encouraging allyship can have many benefits in the workplace, such as fostering positive interactions, encouraging meaningful relationships, undermining racism, creating an inclusive culture and much more. This webinar will help us understand how allies can help dismantle stereotypes and be supportive of our colleagues every day. This is a 90-webinar and is great for anyone in the workplace.  Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-becoming-an-ally/
DEI: Building an Inclusive Culture

An important part of embarking on a DEI journey for any organization is focusing on building an inclusive culture. If we are just focusing on diversity recruiting and onboarding diverse talent, but not focusing on the internal culture, our efforts are going to be wasted and we will have disengaged and unsatisfied employees. So, we must ask ourselves, “what am I doing to create an inclusive culture every day?”, or “what is my organization doing to make sure people feel included every day?”. These are critical questions we need to explore answers to and make sure we are doing our part. This webinar will take us on a journey of exploring the importance of an inclusive culture, how we build an inclusive culture and some tips and best practices on what many organizations are doing to be more inclusive. This is a 90-minute webinar and is great for anyone in the workplace. 

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

An important part of embarking on a DEI journey for any organization is focusing on building an inclusive culture. If we are just focusing on diversity recruiting and onboarding diverse talent, but not focusing on the internal culture, our efforts are going to be wasted and we will have disengaged and unsatisfied employees. So, we must ask ourselves, “what am I doing to create an inclusive culture every day?”, or “what is my organization doing to make sure people feel included every day?”. These are critical questions we need to explore answers to and make sure we are doing our part. This webinar will take us on a journey of exploring the importance of an inclusive culture, how we build an inclusive culture and some tips and best practices on what many organizations are doing to be more inclusive. This is a 90-minute webinar and is great for anyone in the workplace.  Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-building-an-inclusive-culture/
DEI: Challenging your Unconscious Bias

Unconscious bias is a huge topic right now with many people focusing on ways to learn more about their unconscious bias and finding ways to reduce the impact of it. Our unconscious bias can tremendously affect how we interact with people, how we make hiring decisions, how we make management and termination decisions and who we interact with; therefore, we must tap into our own biases and understanding them. Many people feel they do not have a bias; however, we all have one and until we acknowledge it and learn more about it, we are not going to be able to make changes. Join this webinar to learn more about how to uncover your biases, and ways to reduce your bias at work and in your personal lives. This is a 90-minute webinar and is great for anyone in the workplace. 

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Unconscious bias is a huge topic right now with many people focusing on ways to learn more about their unconscious bias and finding ways to reduce the impact of it. Our unconscious bias can tremendously affect how we interact with people, how we make hiring decisions, how we make management and termination decisions and who we interact with; therefore, we must tap into our own biases and understanding them. Many people feel they do not have a bias; however, we all have one and until we acknowledge it and learn more about it, we are not going to be able to make changes. Join this webinar to learn more about how to uncover your biases, and ways to reduce your bias at work and in your personal lives. This is a 90-minute webinar and is great for anyone in the workplace.  Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-challenging-your-unconscious-bias/
DEI: Diversity Recruiting & Retention

Thinking about altering how you recruit? And even more so, how to recruit diversity? This action packed webinar will touch on many areas of diversity recruiting. Trying to determine where to recruit can be difficult for any position let alone making sure we are getting skilled and experienced diverse candidates. We will take a look into how we need to approach recruiting, some best practices to ensure we have an expanded pool of qualified diverse candidates, how to get your hiring managers onboard, and how we need to evaluate those candidates. We will lightly touch on those biases that can impact why we may or may not hire a candidate or even invite them in for an interview. This webinar will provide great insight to making your workplace more diverse. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals and recruiters.  

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Thinking about altering how you recruit? And even more so, how to recruit diversity? This action packed webinar will touch on many areas of diversity recruiting. Trying to determine where to recruit can be difficult for any position let alone making sure we are getting skilled and experienced diverse candidates. We will take a look into how we need to approach recruiting, some best practices to ensure we have an expanded pool of qualified diverse candidates, how to get your hiring managers onboard, and how we need to evaluate those candidates. We will lightly touch on those biases that can impact why we may or may not hire a candidate or even invite them in for an interview. This webinar will provide great insight to making your workplace more diverse. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals and recruiters.   Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-diversity-recruiting-retention/
DEI: Empowering Women at Work

It’s no secret that women, including women of color, have experienced many challenges in the workplace including being underrepresented in senior level roles and being paid less than their male colleagues. Many women have expressed they do not see opportunities available that will allow them to advance in their workplace, they don’t feel comfortable contributing to ideas or conversations out of fear of being overlooked and just don’t feel included in the workplace culture. Pay is also an area of concern as women are still paid 20% less than men in many situations. Tackling this issue will take some education, awareness and commitment to wanting to do things differently from a leadership perspective.  This webinar will uncover those challenges and provide some insights into how organizations can create a more equitable place for all women. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals, and Leaders.  

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

It’s no secret that women, including women of color, have experienced many challenges in the workplace including being underrepresented in senior level roles and being paid less than their male colleagues. Many women have expressed they do not see opportunities available that will allow them to advance in their workplace, they don’t feel comfortable contributing to ideas or conversations out of fear of being overlooked and just don’t feel included in the workplace culture. Pay is also an area of concern as women are still paid 20% less than men in many situations. Tackling this issue will take some education, awareness and commitment to wanting to do things differently from a leadership perspective.  This webinar will uncover those challenges and provide some insights into how organizations can create a more equitable place for all women. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals, and Leaders.   Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-empowering-women-at-work/
DEI: Engaging in Difficult Conversations

Many employees find it difficult to bring forth concerns regarding the many inappropriate behaviors that may exist in the workplace or workplace inequities that may exist (pay, position, etc.). Creating a comfortable and safe place for your employees to be open and honest about their challenges in the workplace are important to being a more inclusive place. This means, we have to make the uncomfortable, comfortable. This is a hard area to tackle because we may not know how to approach these conversations or how to open up our own thoughts and feelings. We have to be open to what our employees are saying and this presents challenges in and of itself. This webinar will provide you with information on why these conversation are pivotal to encouraging more inclusion and some tools to help you get started. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals.

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Many employees find it difficult to bring forth concerns regarding the many inappropriate behaviors that may exist in the workplace or workplace inequities that may exist (pay, position, etc.). Creating a comfortable and safe place for your employees to be open and honest about their challenges in the workplace are important to being a more inclusive place. This means, we have to make the uncomfortable, comfortable. This is a hard area to tackle because we may not know how to approach these conversations or how to open up our own thoughts and feelings. We have to be open to what our employees are saying and this presents challenges in and of itself. This webinar will provide you with information on why these conversation are pivotal to encouraging more inclusion and some tools to help you get started. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals. Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-engaging-in-difficult-conversations/
DEI: Engaging your Disabled Employee

Disabled employees are the fastest growing minority group. This could mean a lot for your organization and we have to put on that lense to make sure we creating a equitable and inclusive environment for our disabled employees. Many times we overlook disabled employees because of our own misconceptions and biases toward the group, however, we must think strategically when we are developing programs for our employees. This webinar will discuss those instances were we need to be thinking outside the box – recruiting, making accommodations, creating development opportunities to include those that may have limitations and ensuring we are including them into the culture. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals, and leave specialists.  

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Disabled employees are the fastest growing minority group. This could mean a lot for your organization and we have to put on that lense to make sure we creating a equitable and inclusive environment for our disabled employees. Many times we overlook disabled employees because of our own misconceptions and biases toward the group, however, we must think strategically when we are developing programs for our employees. This webinar will discuss those instances were we need to be thinking outside the box – recruiting, making accommodations, creating development opportunities to include those that may have limitations and ensuring we are including them into the culture. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals, and leave specialists.   Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-engaging-your-disabled-employee/
DEI: Incorporating Generational Differences in the Workplace

There are many organizations with five generations in the workplace – Traditionalists, Baby Boomers, Gen Xers, Millennials and Gen Z’s. All these generational differences can create their own unique challenges. We must understand how different groups can have difference expectations, challenges, and emotions at work and we must learn how to work through those things to create an inclusive culture for everyone. In about 10 years, Gen Z’s and Millennials are going to make up the majority in our workplace, and a large percentage of Gen Z’s and Millennials identify as non-white and many of them identify as non-binary. Because of the differences of these generations, we need to learn better ways of working together and being more inclusive. This is a 90-minute webinar and is great for anyone in the workplace. 

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

There are many organizations with five generations in the workplace – Traditionalists, Baby Boomers, Gen Xers, Millennials and Gen Z’s. All these generational differences can create their own unique challenges. We must understand how different groups can have difference expectations, challenges, and emotions at work and we must learn how to work through those things to create an inclusive culture for everyone. In about 10 years, Gen Z’s and Millennials are going to make up the majority in our workplace, and a large percentage of Gen Z’s and Millennials identify as non-white and many of them identify as non-binary. Because of the differences of these generations, we need to learn better ways of working together and being more inclusive. This is a 90-minute webinar and is great for anyone in the workplace.  Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-incorporating-generational-differences-in-the-workplace/
DEI: LGBTQ+ Inclusion

Our LGBTQ employees tend to be overlooked in the workplace. Members of this group may not be as vocal about their orientation and identity due to misconceptions, religious beliefs of other people or just people’s own feelings toward them. This is why it’s important to talk about making our LGBTQ employees more comfortable in the workplace. Educating ourselves and bringing awareness about this group is important to making them feel included in everyday situations at work. We have to ask ourselves, are we creating opportunities for our LGBTQ employees, are we making them feel included and are we creating heathy boundaries around learning and education? This webinar will give you insight into ensuring this group feels they are being treated equally and being included in the culture. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals. 

Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.

Our LGBTQ employees tend to be overlooked in the workplace. Members of this group may not be as vocal about their orientation and identity due to misconceptions, religious beliefs of other people or just people’s own feelings toward them. This is why it’s important to talk about making our LGBTQ employees more comfortable in the workplace. Educating ourselves and bringing awareness about this group is important to making them feel included in everyday situations at work. We have to ask ourselves, are we creating opportunities for our LGBTQ employees, are we making them feel included and are we creating heathy boundaries around learning and education? This webinar will give you insight into ensuring this group feels they are being treated equally and being included in the culture. This is an interactive 90-minute webinar and it’s a great course for DEI and HR professionals.  Note: Webinar login/call-in instructions will be e-mailed to you directly following registration in the confirmation e-mail.
Copy URL: https://letscatapult.org/events/dei-lgbtq-inclusion/