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Check off details about the type of class you’re looking for in the box at the left—delivery method, credit hours and date range—along with descriptive words describing your preferred topic. We’ll return a list of upcoming, available classes that match your topic. If you have questions about the class descriptions, or if you are interested in booking private group training for any of the classes, call us at (866) 440-0302.

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Sales Foundations

Overview:

The art of sales prospecting is an essential skill for sales professionals, even with all the technology and tools available today. Successful sales professionals recognize that prospecting is the key that unlocks the door to a winning sales process. This series will help you adopt a proper prospecting mindset and be able to leverage tools that will allow you to create a high quality list of prospects. Other courses in the series will focus on the discovery meeting, the value proposition, turning objections into opportunity, and negotiating well.

Designed for:

Individuals who want to gain a foundation in basic sales techniques and anyone who wants to develop or refine their existing sales skills

Expected Duration:

2 hours

Bundle Includes:

Overview: The art of sales prospecting is an essential skill for sales professionals, even with all the technology and tools available today. Successful sales professionals recognize that prospecting is the key that unlocks the door to a winning sales process. This series will help you adopt a proper prospecting mindset and be able to leverage tools that will allow you to create a high quality list of prospects. Other courses in the series will focus on the discovery meeting, the value proposition, turning objections into opportunity, and negotiating well. Designed for: Individuals who want to gain a foundation in basic sales techniques and anyone who wants to develop or refine their existing sales skills Expected Duration: 2 hours Bundle Includes: Prospecting: Panning for Sales Gold The Discovery Meeting: Starting Off on the Right Foot The Value Proposition: Getting Your Pitch Right Turning Objection into Opportunity during a Sales Call Negotiating Well and Going for the Close
Copy URL: https://letscatapult.org/events/sales-foundations/
Sarbanes-Oxley: What You Need to Know 1

Overview:

Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it prohibits retaliation against whistleblowers, reinforces the act of whistleblowing, and requires public companies to adopt a code of business ethics and protocols for receiving and reviewing reports of fraudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within their organizations, without fear of retaliation. In this course, you'll learn about the key provisions of the Sarbanes-Oxley Act and how it defines fraudulent activities. You'll also learn about the civil and criminal penalties for violating Sarbanes Oxley and about the protection that the Act provides to corporate whistleblowers.

This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.

Expected Duration:

1 hour

Learn more

Overview: Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it prohibits retaliation against whistleblowers, reinforces the act of whistleblowing, and requires public companies to adopt a code of business ethics and protocols for receiving and reviewing reports of fraudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within their organizations, without fear of retaliation. In this course, you'll learn about the key provisions of the Sarbanes-Oxley Act and how it defines fraudulent activities. You'll also learn about the civil and criminal penalties for violating Sarbanes Oxley and about the protection that the Act provides to corporate whistleblowers. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state. Expected Duration: 1 hour Learn more
Copy URL: https://letscatapult.org/events/sarbanes-oxley-what-you-need-to-know-1/
Skills for Communication Success

Overview:

There is a science behind communication, including how we react neuro-physiologically to others – their actions, words, tone, and body language. You can develop skills in connecting with others so that your communication intention is clear and understood. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. Interpersonal communication is complicated: there's more than just one conversation happening. There is what you're thinking and saying as well as what your audience is thinking and saying. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate.

Designed For:

Individuals who want to improve their interpersonal communication skills

Expected Duration:

2.5 hours

Bundle Includes:

Overview: There is a science behind communication, including how we react neuro-physiologically to others – their actions, words, tone, and body language. You can develop skills in connecting with others so that your communication intention is clear and understood. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. Interpersonal communication is complicated: there's more than just one conversation happening. There is what you're thinking and saying as well as what your audience is thinking and saying. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate. Designed For: Individuals who want to improve their interpersonal communication skills Expected Duration: 2.5 hours Bundle Includes: The Art and Science of Communication Making an Impact with Non-verbal Communication Trust Building through Effective Communication Choosing the Right Interpersonal Communication Method to Make Your Point Become a Great Listener Do We Have a Failure to Communicate?
Copy URL: https://letscatapult.org/events/skills-for-communication-success/
Solve Problems Using Systems Thinking in the Workplace

Overview:

Systems thinking allows you to understand how systems work, as well as your role in them. Systems thinking affords you the ability to see the interrelationships among all events, putting you in a better position to address problems.

Expected Duration:

19 minutes

Learn more

Overview: Systems thinking allows you to understand how systems work, as well as your role in them. Systems thinking affords you the ability to see the interrelationships among all events, putting you in a better position to address problems. Expected Duration: 19 minutes Learn more
Copy URL: https://letscatapult.org/events/solve-problems-using-systems-thinking-in-the-workplace/
Stepping Up to Supervision Certificate Program

The skills and abilities that make employees excellent individual contributors differ from those they need to be successful supervisors or managers. When you promote employees to supervisory roles, they must adapt their working styles and develop new skills.

This interactive two-day program will guide non-supervisors to identify the managerial and leadership skills critical for success in a supervisory role. 

“The Stepping Up to Supervision course highlighted the balance between managing tasks and managing people. We had to set some real goals in class and then discuss them with a partner and get feedback. That was very practical for me. I particularly liked the section on motivation. I can really use the information to try and understand better what motivates employees.”

-Bethany Rose – Customer Service Manager, MTS Sensors Division

Who Should Attend

Individual contributors who are being considered for promotion to a supervisory role or are interested in being promoted to a supervisory position. Note: If you are already a supervisor, we recommend the Fundamentals of Supervision Certificate Program.

Learning Objectives

At the end of the program, participants will be able to:

  • List characteristics of an effective supervisor 
  • Describe the two core responsibilities of a supervisor 
  • Describe changes they may experience in the transition to the role of supervisor 
  • Determine if the role of a supervisor is right for them 
  • Create a plan to manage several common challenges that supervisors may face 
  • Identify their areas of strength and areas for development in competencies that are critical for supervisor success  
  • Explain why being an effective leader is important to a supervisor’s success  
  • Apply 5 practices of exemplary leaders 
  • Create a development plan for competencies critical to their success as leader and supervisor 
  • Balance managing tasks and managing people 
  • Set realistic goals and milestones 
  • Manage time and priorities in support of their organization 
  • Describe the five steps to delegating effectively 
  • Set clear expectations 
  • Identify strategies to build the skill level of employees 
  • Utilize different motivational incentives to engage employees 

Topics Covered

  • The Supervisor Role
  • Making the Transition
  • Supervisor Skills Assessment
  • Supervisor as Leader
  • Personal Development Plan
  • Goal Setting
  • Managing Time and Priorities
  • Delegating
  • Setting Expectations
  • Building Skills
  • Motivating Others
  • Personal Development Plan

Note: If you are already in a Supervisor role the best training course for you to attend is Fundamentals of Supervision Certificate Program or Managing for Results Certificate Program.

The skills and abilities that make employees excellent individual contributors differ from those they need to be successful supervisors or managers. When you promote employees to supervisory roles, they must adapt their working styles and develop new skills. This interactive two-day program will guide non-supervisors to identify the managerial and leadership skills critical for success in a supervisory role.  “The Stepping Up to Supervision course highlighted the balance between managing tasks and managing people. We had to set some real goals in class and then discuss them with a partner and get feedback. That was very practical for me. I particularly liked the section on motivation. I can really use the information to try and understand better what motivates employees.” -Bethany Rose – Customer Service Manager, MTS Sensors Division Who Should Attend Individual contributors who are being considered for promotion to a supervisory role or are interested in being promoted to a supervisory position. Note: If you are already a supervisor, we recommend the Fundamentals of Supervision Certificate Program. Learning Objectives At the end of the program, participants will be able to: List characteristics of an effective supervisor  Describe the two core responsibilities of a supervisor  Describe changes they may experience in the transition to the role of supervisor  Determine if the role of a supervisor is right for them  Create a plan to manage several common challenges that supervisors may face  Identify their areas of strength and areas for development in competencies that are critical for supervisor success   Explain why being an effective leader is important to a supervisor’s success   Apply 5 practices of exemplary leaders  Create a development plan for competencies critical to their success as leader and supervisor  Balance managing tasks and managing people  Set realistic goals and milestones  Manage time and priorities in support of their organization  Describe the five steps to delegating effectively  Set clear expectations  Identify strategies to build the skill level of employees  Utilize different motivational incentives to engage employees  Topics Covered The Supervisor Role Making the Transition Supervisor Skills Assessment Supervisor as Leader Personal Development Plan Goal Setting Managing Time and Priorities Delegating Setting Expectations Building Skills Motivating Others Personal Development Plan Note: If you are already in a Supervisor role the best training course for you to attend is Fundamentals of Supervision Certificate Program or Managing for Results Certificate Program.
Copy URL: https://letscatapult.org/events/stepping-up-to-supervision-certificate-program/
Strategic Leadership

Do you consider yourself a strategic leader, or do you need to elevate your leadership game? Strategic leaders don't just manage their teams. These leaders can visualize, plan, and make the best out of their resources to execute strategies efficiently and successfully. Strategic leaders marry their strategic plan to their strategic management.  

In this interactive course, managers define strategic leadership and its characteristics and explore the role of the strategic leader in the workplace while analyzing their leadership skills. They learn the importance of managing and being great leaders with a strategy and vision for success. They will develop strategies and identify best practices to implement back at work to become confident strategic leaders who can face challenges in the workplace with a plan to execute their skills resulting in success.  

Who Should Attend:

Experienced managers, supervisors, and directors

Learning Objectives:

At the end of this course, participants will be able to:

  • Define strategic leadership 
  • Explore the role of the strategic leader 
  • Learn 4 strategic leadership types 
  • Develop approaches to become strategic leaders 
  • Discover 10 principles for best practice 
  • Discuss challenges leaders face and identify solutions 
  • Analyze and apply strategic leadership skills for your own workplace 

This course is part of the Practical Management II Certificate Series.

Do you consider yourself a strategic leader, or do you need to elevate your leadership game? Strategic leaders don't just manage their teams. These leaders can visualize, plan, and make the best out of their resources to execute strategies efficiently and successfully. Strategic leaders marry their strategic plan to their strategic management.   In this interactive course, managers define strategic leadership and its characteristics and explore the role of the strategic leader in the workplace while analyzing their leadership skills. They learn the importance of managing and being great leaders with a strategy and vision for success. They will develop strategies and identify best practices to implement back at work to become confident strategic leaders who can face challenges in the workplace with a plan to execute their skills resulting in success.   Who Should Attend: Experienced managers, supervisors, and directors Learning Objectives: At the end of this course, participants will be able to: Define strategic leadership  Explore the role of the strategic leader  Learn 4 strategic leadership types  Develop approaches to become strategic leaders  Discover 10 principles for best practice  Discuss challenges leaders face and identify solutions  Analyze and apply strategic leadership skills for your own workplace  This course is part of the Practical Management II Certificate Series.
Copy URL: https://letscatapult.org/events/strategic-leadership/
Strategic Thinking

Overview:

To resolve many of the threats and challenges that your organization will likely have to face, it’s essential that you develop a business strategy that incorporates a clear vision, new ideas, and innovative solutions. This course explores the characteristics of strategic thinking, as well as the traits you need to plan and implement an effective strategy. It also covers how to develop your capacity for thinking strategically through creative thinking, being prepared to deal with complexity, and being aware of what's going on inside and outside your organization. You’ll also learn how understanding your organizational value chain can help you connect to the organization's strategy and implement it more effectively.

Designed for:

Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skills and learn about issues relating to risk and risk management

Expected Duration:

48 Minutes

Bundle Includes:

Overview: To resolve many of the threats and challenges that your organization will likely have to face, it’s essential that you develop a business strategy that incorporates a clear vision, new ideas, and innovative solutions. This course explores the characteristics of strategic thinking, as well as the traits you need to plan and implement an effective strategy. It also covers how to develop your capacity for thinking strategically through creative thinking, being prepared to deal with complexity, and being aware of what's going on inside and outside your organization. You’ll also learn how understanding your organizational value chain can help you connect to the organization's strategy and implement it more effectively. Designed for: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skills and learn about issues relating to risk and risk management Expected Duration: 48 Minutes Bundle Includes: Thinking Strategically as a Manager Using Strategic Thinking to Consider the Big Picture
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Talent Management Essentials

Overview:

Recruiting, hiring, developing, and building and retaining a skilled workforce is HR’s main responsibility. For many prospective recruits, their ideal company is one that values and develops employees. To meet these goals and desires, you’ll need an effective talent management plan. In this course, you’ll learn why acquiring talent and effectively managing it is so important to an organization’s success. You’ll discover how to create a strategy that not only develops talent in your company, but that also retains it in the long term. You’ll also learn about the key activities associated with talent management and the roles played by managers in implementing a talent management strategy. This course introduces workforce planning and global job market issues. You will learn how job analysis can be used to determine organizational hiring needs. Strategies for recruiting and selecting the most suitable candidates are outlined. Finally, you'll learn about key activities for successful onboarding and retention of new hires.

Designed for:

This course is aimed at junior or senior-level human resource professionals, HR managers, and all Compensation and benefits analysts, administrators, staffing managers, and recruiters will also have interest

Expected Duration:

2 hours 8 minutes

Bundle Includes:

Overview: Recruiting, hiring, developing, and building and retaining a skilled workforce is HR’s main responsibility. For many prospective recruits, their ideal company is one that values and develops employees. To meet these goals and desires, you’ll need an effective talent management plan. In this course, you’ll learn why acquiring talent and effectively managing it is so important to an organization’s success. You’ll discover how to create a strategy that not only develops talent in your company, but that also retains it in the long term. You’ll also learn about the key activities associated with talent management and the roles played by managers in implementing a talent management strategy. This course introduces workforce planning and global job market issues. You will learn how job analysis can be used to determine organizational hiring needs. Strategies for recruiting and selecting the most suitable candidates are outlined. Finally, you'll learn about key activities for successful onboarding and retention of new hires. Designed for: This course is aimed at junior or senior-level human resource professionals, HR managers, and all Compensation and benefits analysts, administrators, staffing managers, and recruiters will also have interest Expected Duration: 2 hours 8 minutes Bundle Includes: Talent Management Essentials: Managing Your Company's Talent Talent Management Essentials: Management of People: Talent Acquisition and Retention
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Talent Recruiting & Onboarding in Today’s World

Even the most seasoned recruiters, HR leaders, and hiring managers are experiencing significant challenges in attracting and retaining top talent in today’s job market. With the ongoing demand for remote and hybrid workplaces and better work-life balance and benefits, organizations are working harder to reach, recruit, and onboard the best employees to drive their business growth.

This workshop will help you build effective recruiting and onboarding strategies based on leading best practices. Our expert facilitator will share practical tips and tactics, from diversifying your candidate pools and conducting virtual interviews to welcoming and onboarding your new hires for lasting success.

Who Should Attend?

HR professionals, recruiters, and talent acquisition specialists; anyone else who supports the recruiting function, including hiring managers

 

Even the most seasoned recruiters, HR leaders, and hiring managers are experiencing significant challenges in attracting and retaining top talent in today’s job market. With the ongoing demand for remote and hybrid workplaces and better work-life balance and benefits, organizations are working harder to reach, recruit, and onboard the best employees to drive their business growth. This workshop will help you build effective recruiting and onboarding strategies based on leading best practices. Our expert facilitator will share practical tips and tactics, from diversifying your candidate pools and conducting virtual interviews to welcoming and onboarding your new hires for lasting success. Who Should Attend? HR professionals, recruiters, and talent acquisition specialists; anyone else who supports the recruiting function, including hiring managers  
Copy URL: https://letscatapult.org/events/talent-recruiting-onboarding-in-todays-world/
Team Leader Certificate Program

Because Team Leaders do not typically have the power of authority, they must learn specialized skills in communication, coaching, problem-solving, and motivation to achieve maximum performance. To do this, Team Leaders must strengthen their abilities to influence, motivate, set goals, clarify expectations, and train team members. They must possess the skills to communicate effectively, give feedback, coach, manage conflict, and handle any multitude of challenges.

This interactive 4-module program will help Team Leaders establish a strong foundation for success. Through self-assessment, lively discussions, small-group breakout exercises, and interactive technology, participants will develop the skills they need to successfully lead their teams to achieve maximum performance.

Who Should Attend

Team Leaders, Lead Workers, Group Leaders, Project Leaders

Learning Objectives

At the end of the course participants will be able to:

  • Learn about traits, behaviors, and expectations of leaders, and put those into practice to maximize their influence and bring out the best in their team.
  • How to effectively communicate with team members and to use active listening skills and direct feedback and instruction for coaching and improvement.
  • How to think critically and creatively to analyze and solve problems and to apply these skills to solve and cope with common workplace problems.
  • Learn about how motivation works, how it applies to the workplace, and how to use effective strategies to redirect employee motivation toward greater productivity.

Topics

  • Maximizing Team Performance
  • Communication & Coaching
  • Problem Solving
  • Motivating Your Team

Note: If you are already in a Supervisor role, the best training course for you to attend is Fundamentals of Supervision Certificate Program or Managing for Results Certificate Program.

Because Team Leaders do not typically have the power of authority, they must learn specialized skills in communication, coaching, problem-solving, and motivation to achieve maximum performance. To do this, Team Leaders must strengthen their abilities to influence, motivate, set goals, clarify expectations, and train team members. They must possess the skills to communicate effectively, give feedback, coach, manage conflict, and handle any multitude of challenges. This interactive 4-module program will help Team Leaders establish a strong foundation for success. Through self-assessment, lively discussions, small-group breakout exercises, and interactive technology, participants will develop the skills they need to successfully lead their teams to achieve maximum performance. Who Should Attend Team Leaders, Lead Workers, Group Leaders, Project Leaders Learning Objectives At the end of the course participants will be able to: Learn about traits, behaviors, and expectations of leaders, and put those into practice to maximize their influence and bring out the best in their team. How to effectively communicate with team members and to use active listening skills and direct feedback and instruction for coaching and improvement. How to think critically and creatively to analyze and solve problems and to apply these skills to solve and cope with common workplace problems. Learn about how motivation works, how it applies to the workplace, and how to use effective strategies to redirect employee motivation toward greater productivity. Topics Maximizing Team Performance Communication & Coaching Problem Solving Motivating Your Team Note: If you are already in a Supervisor role, the best training course for you to attend is Fundamentals of Supervision Certificate Program or Managing for Results Certificate Program.
Copy URL: https://letscatapult.org/events/team-leader-certificate-program/
The Art of Feedback

Overview:

The ability to give genuinely constructive feedback is vital in the workplace. If you’re a manager and are responsible for developing others, you’ll likely have to inform employees if their performance doesn’t meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you’ll learn how to plan a feedback session and how to give feedback in a positive manner. You’ll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels.

Designed for:

Anyone who wants to develop or refine their skills for providing and receiving feedback

Expected Duration:

1 hour 4 minutes

Bundle Includes:

Overview: The ability to give genuinely constructive feedback is vital in the workplace. If you’re a manager and are responsible for developing others, you’ll likely have to inform employees if their performance doesn’t meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you’ll learn how to plan a feedback session and how to give feedback in a positive manner. You’ll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels. Designed for: Anyone who wants to develop or refine their skills for providing and receiving feedback Expected Duration: 1 hour 4 minutes Bundle Includes: Polishing Your Feedback Skills Gaining a Positive Perspective on Feedback
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The Art of Staying Focused

Overview:

Even if you know what's important to do, losing focus can stop your progress. No matter who you are or what job you do, focusing at work can be hard. Even with great schedule management and organizing skills, it's easy to get off track if you're not careful. In this course, you'll learn how to stay focused and stay on top of your schedule. You'll learn strategies for dealing with focus challenges and distractions at work. You’ll also find out how to beat fatigue, manage your time, and decline work-related requests. And you’ll explore how to adjust your focus to deal with change, and how to regain focus when you've lost it.

Designed for:

Anyone at any level in a company who wants to get some practical guidance for how to manage their time.

Expected Duration:

30 Minutes

Learn more

Overview: Even if you know what's important to do, losing focus can stop your progress. No matter who you are or what job you do, focusing at work can be hard. Even with great schedule management and organizing skills, it's easy to get off track if you're not careful. In this course, you'll learn how to stay focused and stay on top of your schedule. You'll learn strategies for dealing with focus challenges and distractions at work. You’ll also find out how to beat fatigue, manage your time, and decline work-related requests. And you’ll explore how to adjust your focus to deal with change, and how to regain focus when you've lost it. Designed for: Anyone at any level in a company who wants to get some practical guidance for how to manage their time. Expected Duration: 30 Minutes Learn more
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The Building Blocks of Building Trust

Overview:

Can I trust you? This is what others may ask, often silently, when they work and engage with you. It's also what you ask about another person as well. If you want people to trust you, a firm handshake and good eye contact is not enough. You have to build trust like a mason builds a wall – one stone at a time. Trust is a core ingredient in most every positive relationship. Without trust, the mason's wall takes on a whole new analogy – a barrier with no gate for entry. In this course, you'll explore what makes you and others trustworthy, how to demonstrate trustworthiness, and the importance of extending trust to receive trust.

Expected Duration:

30 minutes

Learn more

Overview: Can I trust you? This is what others may ask, often silently, when they work and engage with you. It's also what you ask about another person as well. If you want people to trust you, a firm handshake and good eye contact is not enough. You have to build trust like a mason builds a wall – one stone at a time. Trust is a core ingredient in most every positive relationship. Without trust, the mason's wall takes on a whole new analogy – a barrier with no gate for entry. In this course, you'll explore what makes you and others trustworthy, how to demonstrate trustworthiness, and the importance of extending trust to receive trust. Expected Duration: 30 minutes Learn more
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The Essentials of Anger Management

Overview:

Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it's not managed properly, this powerful emotion can be very destructive. It's important to find healthy ways of owning and expressing your anger. In this course, you'll explore how to manage your anger through emotional and intellectual responses, and how to respond properly to anger directed at you. You'll also explore the nature of anger including its root causes and ways to use it positively in the workplace.

Expected Duration:

0.4 hours

Learn more

Overview: Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it's not managed properly, this powerful emotion can be very destructive. It's important to find healthy ways of owning and expressing your anger. In this course, you'll explore how to manage your anger through emotional and intellectual responses, and how to respond properly to anger directed at you. You'll also explore the nature of anger including its root causes and ways to use it positively in the workplace. Expected Duration: 0.4 hours Learn more
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The Reality of Being a First-time Manager

Overview:

The first-time manager often doesn't realize how much their new role differs from that of an individual contributor. They may have misconceptions about what being a new boss entails, and be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a new manager are very different. This course describes some of the myths about managing people and their corresponding truths in order to clarify what a new leader really does. It also points to the typical demands and constraints of a manager's job. Finally, it describes strategies for dealing with common mistakes when managing for the first time.

Designed for:

Anyone who is exploring a career move into management, or who has been promoted or hired into a management role for the first time.

Expected Duration:

24 Minutes

Learn more

Overview: The first-time manager often doesn't realize how much their new role differs from that of an individual contributor. They may have misconceptions about what being a new boss entails, and be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a new manager are very different. This course describes some of the myths about managing people and their corresponding truths in order to clarify what a new leader really does. It also points to the typical demands and constraints of a manager's job. Finally, it describes strategies for dealing with common mistakes when managing for the first time. Designed for: Anyone who is exploring a career move into management, or who has been promoted or hired into a management role for the first time. Expected Duration: 24 Minutes Learn more
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