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Advanced Communication Skills for the Workplace

The ability to communicate skillfully is one of the major factors contributing to success in the workplace. However, communication is more than sending clear messages and listening actively. Effective communication includes understanding and appreciating different priorities, preferences, motivators and stressors.

 

This interactive instructor-led course includes engaging facilitation with contemporary video, and practical application to create a personalized learning experience. Core to the program is the Everything DiSC Workplace® Profile, a simple tool that is used to help people communicate and work more effectively together. This report uses individual assessment data to provide a wealth of information about workplace priorities and preferences. Additionally, it helps people to learn how to communicate better with colleagues with different priorities and preferences.

 

Who Should Attend:

Supervisors, Managers, Leaders, HR Professionals and Employees who would like to improve their communication skills

 

Learning Objectives:

At the end of this course, participants will be able to:

  • Describe the DiSC® model and the Everything DiSC Workplace® Map
  • Identify their style and explore the priorities that drive them during the workday
  • Describe similarities and differences among the DiSC® styles that may impact communication
  • Identify ways to increase their effectiveness when communicating with each style
  • Apply People-Reading principles to learn to recognize others’ DiSC® styles
  • Apply the DiSC® Model to communicate and build more effective relationships at work

 

Note

The Everything DiSC® Workplace Profile Assessment will need to be completed prior to the course. The price of the public course includes the cost of the assessment. After the assessment has been activated, cancellation will include a $50.00 assessment fee.

 

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

The ability to communicate skillfully is one of the major factors contributing to success in the workplace. However, communication is more than sending clear messages
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Advanced FMLA: Handling Complex Leave Issues

The Family and Medical Leave Act (FMLA) is one of the most complicated and confusing employment laws that organizations with 50 employees or more must administer. It has many “traps” for employers that can lead to very unpleasant results. New FMLA regulations are raising even more questions.

Go beyond the basics of FMLA and explore the potential mistakes confronting employers during this half-day course. You will discover practical solutions to the most troublesome FMLA issues and how to legally “end” extended leaves of absence with confidence. You will leave this program with a much deeper understanding of FMLA.

Who Should Attend

HR professionals and others with HR-related responsibilities

Learning Objectives

At the end of the course you will be able to:

  • Understand the intricacies of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and Workers' Compensation laws
  • Explain how the FMLA regulations will affect your organization
  • Recognize when the FMLA, ADA, and Workers' Compensation laws overlap and identify how to properly resolve the overlap
  • Develop practical solutions to compliance problems and mistakes
  • Bring extended and multi-issue leaves of absence to a conclusion

CPE Field of Study(s): Business Law

The Family and Medical Leave Act (FMLA) is one of the most complicated and confusing employment laws that organizations with 50 employees or more must
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Becoming The Totally Responsible Person®

Is your workplace littered with blame and lack of ownership? Do you have employees who are negative and creating a toxic work environment? How many of your employees blame others, including their customers, for their bad day? Are you accepting of gossip and criticism?

Are your employees demonstrating a victim mentality, taking no ownership of their own attitude or behavior?

The question is: How do you infuse your organization with a culture of responsibility, cooperation, respect, and teamwork and get beyond these deadly behaviors?

 

Becoming The Totally Responsible Person (TRP®) class is a practical, 2 Part workshop and will help every employee – leader and individual contributor – to learn innovative and proven ways to control negative emotions, beliefs or habits that impede cooperation and productivity.

 

Presented with humor, the workshop is nonthreatening, yet has a profound impact on those who attend. It is fast paced and includes lecturettes, role plays, skits, group discussion and reflection.

 

Who Should Attend

This workshop is effective for all levels within the organization – individual contributors, supervisors, managers, and leaders. Anyone who wants to lead others or manage one’s own professional and personal life more effectively will benefit from this course. 

Learning Objectives

At the end of this course, participants will be able to:

  • Eliminating any “Victim Mentality” in Ourselves (victim vs. victim mentality)
  • Becoming the Totally Responsible Person (TRP)
  • Dealing with the Victim Mentality in Others

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

Is your workplace littered with blame and lack of ownership? Do you have employees who are negative and creating a toxic work environment? How many
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Being an Effective Leader

Without effective leaders no amount of money, resources or talent will ever achieve sustainable success for any organization. Being an effective leader is especially challenging because, unlike managers who have influence due to the authority of their position and title, leaders are influential because people choose to follow them.

In this course, participants will work with a set of key leadership competencies that contribute to superior performance. These leadership skills and behaviors will assist anyone in being an effective leader, one that others readily and enthusiastically follow.

Who Should Attend:

Managers, Supervisors, and HR Professionals. This workshop is a great development opportunity for high potentials or future leaders identified in the succession planning process. Anyone who wants to grow and develop as a leader, no matter what role or position within an organization.

Learning Objectives

At the end of this course, participants will be able to:

  • Discern the differences between leaders and managers
  • Identify characteristics of effective leaders
  • Define credibility using five credibility factors
  • Describe ten leadership competencies
  • Develop a leadership vision that reflects their commitment to being an effective leader
  • Apply leadership competencies to manage a current leadership challenge
  • Create a plan for developing their leadership effectiveness

CPE Field of Study(s): Personal Development

Without effective leaders no amount of money, resources or talent will ever achieve sustainable success for any organization. Being an effective leader is especially challenging
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Being Your Professional Best

We often hear how important it is to behave “professionally” in the workplace. If you want to get ahead, be taken seriously, and have your boss think of you as an asset to the team, doing things in a professional way is vital.

But what exactly do employers mean by this term? Surely it’s enough to do your job well and show up on time consistently. Or, are there other things expected of you if you want to be viewed as being professional?

Acting like a professional really means doing what it takes to make others think of you as reliable, respectful, and competent. In this course, we’ll examine 3 keys to help you do just that.

Through self-assessment, action planning, insightful exercises and interactive discussions, participants explore how personal accountability, setting effective goals and engaging in lifelong learning help them to be their professional best.

Who Should Attend

Anyone who wants to grow and develop as a leader regardless of job title, role or position within the organization. This course is a great development opportunity for individual contributors, young professionals, high potentials or future leaders identified in the succession planning process.

Learning Objectives

At the end of this course, participants will be able to:

  • Define what it means to be their professional best
  • Describe their areas of strength and development in personal accountability
  • Develop a plan to exercise personal accountability in a real life situation
  • Use the SMART tool to define and refine their own goals
  • Create a professional development plan
  • Synthesize insights gained into an action plan for Being Your Professional Best

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

We often hear how important it is to behave “professionally” in the workplace. If you want to get ahead, be taken seriously, and have your
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Building Successful Teams

If the ability of your employees to work together as a team plays a large part in your success, then this interactive program is for you. You will discover how to increase team unity, use individual strengths to achieve maximum team results, and identify opportunities to increase the performance of your current team that you lead. 

Who Should Attend

New and experienced managers and supervisors who want to build a team environment and/or would like to help their current team function better

Learning Objectives

At the end of the course, you will be able to:

  • Identify effective and ineffective team characteristics
  • Assess your strengths and development opportunities as the leader of a team 
  • Describe the 5 stages of team development
  • Apply the team effectiveness model to increase the effectiveness of a team you are currently leading

CPE Field of Study(s): Personal Development

If the ability of your employees to work together as a team plays a large part in your success, then this interactive program is for
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Communication and Conflict: Working Effectively with Others

No matter what your role is in an organization, you will not be successful if you cannot work well with others. Whether your customers are internal or external, you must be able to communicate effectively and resolve conflict to achieve and exceed your goals.

In this full day course you will learn how to build successful and productive work relationships through the use of effective communication and conflict resolution skills.

Who Should Attend

Anyone who would like to build better business relationships to maximize their on-the-job performance

Learning Objectives

At the end of this course, participants will be able to:

  • Describe the importance of communication skills in building effective work relationships
  • Identify ways to improve effectiveness in sending messages
  • Develop “I-statements” to foster mutual respect
  • Confirm understanding through paraphrasing
  • Use effective questioning techniques
  • List strategies to help manage their conflict triggers
  • Recognize their personal patterns of behavior in conflict
  • Respond to conflict situations with tact and diplomacy
  • Explain how to use a 5 step process to resolve conflict
  • Identify strategies for handling difficult responses when dealing with conflict
  • Apply the process for resolving conflict to a situation they are facing at work

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

No matter what your role is in an organization, you will not be successful if you cannot work well with others. Whether your customers are
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Computer Basics: Windows and more

Students will learn about the main components of a typical computer system and the basic elements of the Windows interface. Students will learn how to navigate in Windows Explorer, organize files and folders, search for items on their computers, and personalize Windows. Students will also learn how to browse the Web and how to protect their computers from malware.

 

Contents:

  • Computer basics
  • Computer components
  • What makes computers work
  • Managing computer contents
  • Storing items on your computer
  • Working with folders
  • Working with files
  • Searching for content and using Help
  • Searching for data on your computer
  • Customizing Windows
  • Shortcuts
  • System settings
  • Using the Internet
  • Browsing the Web
  • Security and maintenance

 

Students will learn about the main components of a typical computer system and the basic elements of the Windows interface. Students will learn how to
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Conducting Effective Performance Reviews

Do you dread giving performance reviews? Do you feel like they are just a waste of time? Do you struggle to give your employees meaningful feedback that will impact their productivity?

If you answered yes to any of those questions, or would like to add value to your employee performance reviews, this course is for you. You will evaluate the process you currently use for performance reviews, learn key strategies for evaluating and discussing performance, and create a plan with specific action items to boost your performance review skills.

Who Should Attend

New and experienced managers and supervisors who want to improve their ability to evaluate their employees in a thorough, clear and consistent way, leading to increased productivity

Learning Objectives

At the end of the course, you will be able to:

  • Understand the components of an effective performance review
  • Identify factors to evaluate performance
  • Differentiate performance levels
  • Identify key elements in conducting a performance review discussion
  • Create an appropriate and effective development plan

Note: This course is part of the Practical Management I Certificate Series.

CPE Field of Study(s): Personal Development

Do you dread giving performance reviews? Do you feel like they are just a waste of time? Do you struggle to give your employees meaningful
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Developing Others Through Coaching

Recent studies show organizations that effectively prepare managers to coach are 130% more likely to realize stronger business results than those that don't, and 33% better at engaging employees than ineffective organizations. Further studies show that coaching improves work performance by 70%, time management by 57%, communication skills by 72%.

In business, coaching is much more than standing on the sideline and barking out orders. When used correctly, coaching can be a highly effective way to help your employees perform at the top levels of their potential.

In this interactive course you will learn what coaching is, how to be an effective coach and how to use coaching to maximize the performance of your team.

Who Should Attend

Supervisors, Managers and Human Resource Professionals who would like to use coaching as a tool to maximize employee performance and achieve their business goals

Learning Objectives

At the end of this course, participants will be able to:

  • Define coaching and its value to the workplace
  • Describe the characteristics of an effective coach
  • Apply listening and questioning in coaching sessions
  • Describe each of the components of the coaching process
  • Conduct a coaching session using all five steps of an effective coaching session
  • Integrate coaching seamlessly into daily interactions using 3 coaching habits

Note: This course can be taken as part of the Practical Management I Certificate Series or independently.

CPE Field of Study(s): Personal Development

Recent studies show organizations that effectively prepare managers to coach are 130% more likely to realize stronger business results than those that don't, and 33%
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Developing Your Emotional Intelligence

We all know someone who always seems to be cool under pressure and who can also easily read a room. Great leaders have the skills to do this! They can recognize their own feelings and those of others. They are also self-motivated and understand the needs and what motivates others. This is known as high emotional intelligence.  

Key research shows that leaders with higher levels of emotional intelligence: 

  • Achieve better financial results 
  • Develop more effective and supportive organizational climates or culture 
  • Achieve higher productivity gains with their workforce 

So how do you develop emotional intelligence? This interactive and insightful program focuses on emotional intelligence, self-awareness, and relating with others. Participants will learn what emotional intelligence is and how it relates to leadership excellence. Participants also explore core competencies for emotional intelligence and engage in learning exercises to build and strengthen those competencies.  

Who Should Attend

Supervisors, managers, leaders and individual contributors

Learning Objectives

At the end of this course, participants will be able to:

  • Describe how emotional intelligence is linked to leadership success 
  • Assess your own levels of emotional intelligence  
  • Identify negative consequences of emotions on personal effectiveness 
  • Practice techniques to achieve the 4 core competencies 
  • Apply strategies to increase skills in the workplace 
  • Create an action plan to increase emotional intelligence 

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

We all know someone who always seems to be cool under pressure and who can also easily read a room. Great leaders have the skills
Copy URL: https://letscatapult.org/events/developing-your-emotional-intelligence/
Essentials of HR Certificate Program

Today’s HR professional has more responsibilities and faces higher expectations than ever before. In order to meet the challenges of the modern day HR world it is critically important that you establish a solid HR foundation.

In this three-day crash course you will learn the essential elements of the human resources function. You will discover the fundamental regulatory and compliance knowledge that you need to protect yourself and your organization. You will discuss hiring, new employee orientation, record keeping, ADA, EEO, discrimination, harassment, safety, FLSA, COBRA, HIPAA, FMLA, compensation, benefits, disciplinary issues, and much more.

Who Should Attend

  • HR professionals who would like to increase their knowledge of fundamental HR practices
  • Other professionals with HR responsibilities who need to know how regulatory and compliance issues affect their organization
  • International HR personnel who would like to increase their knowledge of the fundamental HR practices in the United States

Learning Objectives

At the end of the course you will be able to:

  • Describe the four steps in a successful hiring process
  • Avoid discriminatory hiring practices
  • Understand immigration requirements of employers 
  • Understand record and retention requirements
  • Understand how key legislation like ADA, EEO, GINA and the Civil Rights Act affects employers
  • Develop harassment and discrimination policies
  • Identify best practices in workplace safety
  • Understand compensation-based legislation including FLSA and the Equal Pay Act
  • Understand benefits-based legislation including Workers Comp, COBRA, HIPAA and FMLA
  • Communicate performance standards and expectations
  • Apply a fair and consistent progressive discipline process
  • Understand the key considerations when conducting layoffs/reductions in force

Topics Covered:

  • Role of HR & Importance of being an HR Business Partner
  • Recruiting and Selection
  • Employment Discrimination   
  • Sexual Harassment & Other Types of Harassment   
  • Compensation   
  • Job Descriptions
  • Benefits Administration
  • FMLA
  • Workplace Investigations
  • Counseling, Discipline, and Discharge

CPE Field of Study(s): Personnel/HR

Today’s HR professional has more responsibilities and faces higher expectations than ever before. In order to meet the challenges of the modern day HR world
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Essentials of Problem Solving and Decision Making

According to recent studies, complex problem solving is #1 on the list of skills needed in today’s work world. While studies indicate that in five years over one-third of skills considered important in today’s workforce will have changed, it is predicted that complex problem solving will remain at #1.

In this course, participants will learn strategies, tools and techniques to build their problem solving skills and help them to make more effective decisions.

Who Should Attend: Employees at any level that are responsible for solving problems and making decisions.

Learning Objectives:

At the end of this course, participants will be able to:

  • Describe a 3 phase problem solving process
  • Discern the difference between the apparent and real problem
  • Apply problem solving and decision making strategies, such as: Fishbone, Brain Writing, PMI, and 6 Thinking Hats
  • List tips and traps in making decisions
  • Identify ways to evaluate applied solutions
  • Apply the problem solving process to a real work issue

Delivery Method: Group Live

CPE Field of Study: Personal Development; Communications

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

According to recent studies, complex problem solving is #1 on the list of skills needed in today’s work world. While studies indicate that in five
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Fundamentals of Supervision Certificate Program

Adapting to a new role as a supervisor can be very difficult. Former co-workers are now direct reports, and a whole new set of skills is required for success

This six module course will help supervisors establish a strong foundation for success and leverage that foundation to improve and excel in their role. It is offered both in person and virtually. The focus begins with basic supervisory skill building and then builds with a focus on strategies for building trust, communicating effectively, delegating, managing conflict, and motivating and recognizing employees. Each attendee will also develop action plans to transfer lessons and skills learned directly back to the job.

Who Should Attend

Supervisors and Managers new to supervision or with less than one year of experience

Learning Objectives

At the end of this module participants will be able to:

  • Define your role as a supervisor
  • Avoid common pitfalls of new supervisors
  • Identify Strategies to supervise in a virtual environment
  • Delegate effectively
  • Apply listening and questioning skills
  • Identify Barriers to communication at work
  • Effectively deliver your message to different communication styles
  • Apply a model to effectively manage conflict
  • Provide specific outcome-based feedback
  • Identify appropriate and effective strategies to motivate staff 

Modules

  • Being an Effective Supervisor
  • Developing Trust and Credibility
  • Delegating the Work
  • Fundamentals of Effective Communication
  • Managing Conflict
  • Motivation and Feedback

Delivery Method: Group Live

CPE Field of Study: Personal Development

Prerequisites: None

Program Level: Basic

Advanced Preparation: None

Adapting to a new role as a supervisor can be very difficult. Former co-workers are now direct reports, and a whole new set of skills
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HR Assistant Certificate Program

To perform successfully as an HR assistant you need a variety of skills and abilities. You must be a good communicator. You need to be aware of the federal and state rules and regulations that govern the workplace. The ability to juggle multiple tasks at one time is also a must. And that is just the start of the list!

In this two-day program you will learn everything you need to know to excel in the HR Assistant role. You will discuss federal and state employment laws and how they affect your workplace. You will learn how to improve your customer service and time management skills. You will also discover how to identify red flag issues like harassment and policy violations, and how to respond if they occur.

"An involved, relevant, and enthusiastic course! The small group interaction provided an environment conducive to learning and the 'real life' scenarios made even mundane topics interesting. Would recommend to new and seasoned Human Resource Assistants!"

– Ashley Cooke – Tanger Properties, LP

"The program was excellent. It brought everything together for me. It confirmed some of the practices that I am currently doing and gave me direction for improvement opportunities. I have already begun to utilize the tools and resources that I learned in the course. I have also shared some of the tools with my department. I would recommend this program to other HR professionals."

– Teresa Asbill – Energizer Battery Manufacturing, Inc.

"I participated in CAI’s two-day HR Assistant Certification Program. I received everything that I had hoped to walk away with after taking this course. It was a complete success! I have already implemented many of the strategies I learned during the class. For example, the process of screening resumes and applications has been so challenging to me for months. However, now I am using the breakdown from the class, and I have been able to screen more applications in one day than I have been able to do in months. I have also implemented some of the time management skills and feel so much more productive and focused. Checking my emails in a block of time has helped so much just in the first day of returning to the office. The informational binder that was provided is staying at the top of my to-do list because it is a great resource for me to use every day in all situations that come through the doors of HR. The instructor’s teaching style was great. She showed us how to apply these every day HR tasks at our workplaces. I hope to attend the additional HR courses that are available in the near future."

– Annmarie Forbis – Town of Holly Springs, LP

Who Should Attend

HR Assistants and Administrators; anyone else who supports the HR function

Learning Objectives

At the end of the program participants will be able to:

  • List the skills and knowledge needed for success in the HR Assistant role
  • Identify resume red flags
  • Ask legal interview questions
  • Conduct legal and effective reference checks
  • Verify US employment eligibility
  • Describe the vital components of a new employee orientation process
  • Identify key employment laws affecting employment discrimination
  • Comply with HR recordkeeping requirements
  • Summarize key concepts of the Family and Medical Leave Act of 1993 (FMLA) and the Americans with Disabilities Act of 1990 (ADA)
  • Explain the difference between exempt and non-exempt employees
  • Describe their role in the employee termination process
  • Identify appropriate courses of action for handling sensitive HR issues
  • Identify their internal customers, what their needs are and what matters to them
  • Apply time management strategies to effectively manage their time

 CPE Field of Study(s): Personal Development

To perform successfully as an HR assistant you need a variety of skills and abilities. You must be a good communicator. You need to be
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