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Membership Navigators

Membership Navigators guide you through the benefits portfolio, ensuring immediate assistance and ongoing engagement.

OUR NAVIGATORS HELP MAKE THE MOST OF YOUR MEMBERSHIP.

It’s not your job to optimize your membership; it’s ours.

That’s why we created the role of the Membership Navigator—dedicated advisors who help you find what you need faster.

Understanding your needs

Navigators host the new member launch meeting; they introduce Catapult’s resources and learn what you need most from your membership.

Membership Navigators also take part in your HR Compliance Snapshot review and your handbook troubleshooting session, so they can embrace a holistic view of your organization’s needs.

CLARIFY

ASSESS

FACILITATE

FOLLOW-THROUGH

Through one-on-one guidance and engagement, you’ll maximize opportunities and resources within Catapult.

Ongoing engagement

They’ll touch base with you throughout the year—including the 6-month account check-in—as they identify news, events, and resources that address your issues and goals. Your touchpoints with your Navigator will be meaningful, informative, and valuable due to their deep understanding of your organization, community, and industry.

Ready and eager to help

And when you have an emergency, but you’re not sure how we can help, the Navigator will field your call. They’ll gather information, evaluate your situation, and connect you with team members who can assist. Afterward, they’ll follow up to be sure your issue is resolved; if it isn’t, they’ll go the extra mile to help you find closure.

Are you ready to meet your Membership Navigators?

Julie Newcomb

Member Navigator
Julie ensures that members take full advantage of our services and she identifies other Triangle / Triad companies interested in building an engaged and low-risk

Summa Thompson

Member Navigator
How can our Navigators help you?

Let us know what you need.
Our Membership Navigators are ready to help you make the most of your membership benefits. 

Not yet a member?
Learn more about the benefits of Catapult membership.