Mediant Communications delivers investor communications and technology solutions to broker-dealers, banks, mutual funds and corporate issuers. Our proven reputation is built on our pioneering use of technology to deliver solutions that help clients save money, improve relationships with shareholders, and safeguard regulatory compliance.
The Broker Solutions Manager is responsible for all aspects of Tabulation operations. The primary purpose of this position is to lead and oversee the execution of the daily activities within the Tabulations Team including but not limited to SLA performance and SOC compliance; establishing performance objectives; building leadership bench strength.
Ensure daily work of the area is distributed, monitored and completed according to deadlines
Educate and inform staff about department’s existing and new services
Ensure that all tasks and duties are completed within the company’s set guidelines and regulatory policies.
Identify potential challenges in meeting accuracy or performance requirements and incorporating best practices
Continually seek areas of opportunity for process improvement and/or prevent repeat issue occurrences
Review any identified issues within the team and provide knowledge base for learning and escalate as warranted
Manage and direct multiple priorities within tight deadline environment.
Interact with all levels of staff and management internally
Function as part of a team to foster smooth efficient workflow
Interact with peers, clients and external contacts promoting strong working relationships; maintaining a positive and professional relationship
Plan for and respond to changing management needs and seasonal fluctuations of workload
Ensure Controls are met, and supervisory checklists are executed as part of the controls
Ensuring procedures and process workflows are up to date
Measuring team performance
Experience and Education
Bachelor’s Degree and at least 5 years managerial experience.