Classification: Full-Time / Non-Exempt Starting Salary: Depending upon experience
Benefits:
Health insurance, dental insurance, long-term disability, life insurance, 401k plan, personal-leave-time (PLT), holidays, education budget, optional supplemental insurance plans, education budget and optional flexible spending account.
Reports To:
Michael Thomas, CTS Manager Travel: 10%
Start Date: October 2021
IMI Association Executives Inc. is an association management company (AMC) that since 1986 has been providing turnkey, high-touch service to the not-for-profit community. We represent a solid team of professionals working in a financially stable setting, ready to assist professional and trade associations in meeting their members’ needs.
Located in Raleigh, North Carolina, just minutes from North Hills, IMI Association Executives Inc. is the management choice for non-profit trade and professional associations that are state, regional, national, and international in scope. Job Description: IMI Association Executives is seeking an enthusiastic self-starter to provide website and association management software (AMS) assistance to executive leadership. Duties for this position are diverse and require significant flexibility to accommodate the demands of various job responsibilities and working with multiple clients. This position is frequently the initial liaison between internal staff and AMS vendor staff, requiring a positive attitude, excellent verbal and interpersonal communication skills. The successful candidate understands the value of initiative and possesses an exceptional ability to work well under pressure in a fast-paced environment while maintaining attention to detail and adhering to established timelines.
Duties and Responsibilities:
Member of the Client Technology Support (CTS) department, which: • Manages and provides help-desk support, including researching and troubleshooting database issues and working with AMS vendors for resolution as needed. • Maintains and sets up various database features as needed (i.e., create online registration forms, updating annual membership dues renewals, monitoring new software releases). • Prepares queries and reports based on specific data requirements. • Partners with internal leadership, managers, and vendors to construct and deploy various solutions per established strategy and architecture. • Manages risks, issues, and implementation plans to ensure high-quality AMS implementations. • Provides project governance and provides required project documentation. • Increase your visibility by including the word green on your resume, in your cover letter, or in your email subject line. • Coordinates SSO, LMS, and other integrations with third-party vendors. • Trains IMI staff on the use of AMS supported by each client. • Creates and maintains Web pages and forms based on requests from staff. • Tracks bugs and other problems related to clients’ websites and ensures that they are addressed quickly and comprehensively.
Key Result Areas:
• Client AMS Support (The AMS of the clients supported by the CTS department are operating optimally, and client teams feel supported at a high level) • Client Website Support (Requests for website updates are completed on time, following best practices and meet the client’s satisfaction) • CTS Team Management (CTS team members are fulfilled, growing professionally, and contributing to the clients’ successes) Preferred Knowledge, Skills, and Abilities: • Proficiency with various AMS (i4A, Growth Zone, Impexium, Member Clicks, Wild Apricot) and an understanding of backend databases. • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Working knowledge of HTML or CSS preferred. • Aptitude to learn new software quickly and independently. • Ability to drive to solution delivery and meet aggressive timelines. • Experience in both application and infrastructure implementation projects • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. • Decision Making: Assess situations to determine the importance, urgency, and risks, and make clear decisions in the organization’s best interests. • Organize: Set priorities, develop a work schedule, monitor goals, and track details/data/information/activities. • Problem Solving: Gather and process relevant information, generate possible solutions, make recommendations, and resolve problems. Possess advanced diagnostic, problem solving, debugging, and critical thinking skills. Preferred Academic Qualifications: • Minimum two-year college degree in related field • Two (2) years of clerical experience
Conclusion:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
