It is our mission at CustomerHD to redefine the world of “customer service”. Our team is where that starts. They are the secret sauce… they’re a group of some of the coolest, most interesting, diverse people you’ll ever meet, and we’ve all got each other’s backs. If you’ve not found the spot you seem to fit in… CustomerHD could very well be it.
ABOUT THE JOB:
CustomerHD is looking for a HR Business Partner who will help create an environment where all team members truly feel NEEDED in their roles and KNOWN as people. We are looking for a strategic, motivated and customer service-oriented professional who can maintain an effective level of business and practice knowledge and build strong relationships with team members to deliver value-added service aligned with business objectives that contributes to the company’s growth and enhances the culture.
SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for others
DUTIES/RESPONSIBILITIES:
Manage leaves of absence including communication through return to work
Facilitate documentation for movement within the organization including promotions, transfers, etc.
Analyze trends and metrics for a variety of HR functions and partners with HR team members and other leaders to develop solutions, programs and policies
Manage and resolve complex employee relations issues including conducting effective, thorough and objective investigations
Maintain in-depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks and ensuring regulatory compliance
Manage onboarding and termination processes
Provides day-to-day support for HR inquiries including policy guidance and interpretation
Works closely with management and team members to improve work relationships, build morale and increase productivity and retention
Facilitates meetings with team members as needed
Consults with management to provide guidance when appropriate
Support recruiting efforts and engagement events as needed
Other duties as assigned
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to comprehend, interpret and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances and policies
Proven ability to effectively coach employees and management through complex and difficult issues
Ability to thrive in a rapidly changing environment
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices and the administrative practices related to those factors
Proficient with HRIS, Google, Microsoft Office Suite and related software
EDUCATION & EXPERIENCE:
Minimum of 5 years of experience resolving complex employee relations issues and managing processes including leaves of absence, onboarding and terminations
Working knowledge of multiple human resource disciplines including employee relations, diversity, performance management and federal/state/municipality employment laws
High school diploma/GED required; Bachelor’s degree preferred
Professional HR certification preferred
PHYSICAL REQUIREMENTS:
Office environment with prolonged periods of working on a computer with standing desk (may sit or stand)
Must be able to lift up to 15 pounds at times
Benefits
Health & wellness programs
Paid medical plan options
Vision and dental plans available
12 days PTO accrued bi-weekly
Flexible Spending Account (FSA) program
401k plan
Health & wellness programs
Employee Assistance Program (EAP) including therapy sessions
Salary: $65,000-75,000 a year
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status and veteran status.
Job How To Apply
