4 Courses HRCI Approved SHRM Preferred In-Person + Live Virtual

Frontline Leadership Training

For the people who just became the boss. Practical, instructor-led courses for new supervisors, team leads and shift leaders, the frontline of management, where most leadership actually happens.

Quick answer

What is frontline leadership training?

Frontline leadership training prepares people who are new to managing others, first-time supervisors, team leads, shift leaders and project leaders, to lead for the first time. Some call it frontline manager training, some call it supervisor training, it is the same skill set either way. At Catapult, it means live, instructor-led courses that build the specific skills a new manager needs on day one: giving feedback, documenting performance, having hard conversations and knowing when to bring in HR.

Catapult course taxonomy, 2026 catalog.

Start here

Which frontline leadership course is right for you?

Most new managers are somewhere between two of these. Use whichever description matches where you actually are, not the job title on your badge.

Thinking about moving into supervision

Individual contributors being considered for promotion to a supervisory role, or interested in one.

Newly leading a team, shift or project

Team leaders, lead workers, group leaders and project leaders, plus brand new supervisors. This is the frontline leadership role most people mean by the term.

Building core leadership skill

New and recent managers who want a focused session on what effective leadership actually looks like day to day.

Every course is also included with a Class Pass.

Courses in this topic

4 courses for frontline leaders and new managers

Ready for certificate tracks and senior leadership programs? See Leadership & Management →

Live VirtualFree with Class Pass
Next: Dec 9 · 1 upcoming date
$799 non-member · $579 member
CertificateFree with Class Pass
Next: Oct 14 · 6 upcoming dates
$959 non-member · $699 member
CertificateFree with Class Pass
Next: Dec 3 · 1 upcoming date
$799 non-member · $579 member
Live VirtualFree with Class Pass
Next: Dec 11 · 1 upcoming date
$339 non-member · $269 member
Proof

Taught by the same instructors training 1,500+ people at Catapult every year

These frontline leadership courses are taught by Catapult’s own instructors, including Lori Bruhns, Andrea Miele, Aimee Altomare and Ashley Wood. In-person in Charlotte & Raleigh · live-virtual nationwide.

Your facilitators

Meet the instructors teaching frontline leadership

Real Catapult Learning On Demand Consultants, not outside contractors.

Andrea Miele
Andrea Miele
Learning On Demand Consultant

Holds a master’s in Organizational Development and Leadership, with over twenty years of experience helping managers build the skills to improve themselves, their teams and their organizations.

Aimee Altomare
Aimee Altomare
Learning On Demand Consultant

A results-driven executive coach with more than 15 years in management consulting and financial services, specializing in change management and leadership development.

Ashley Wood
Ashley Wood
Learning On Demand Consultant

An accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and an understanding of human behavior at work.

Skills

Skills you’ll build in frontline leadership training

Named competencies you’ll build across these courses.

First-time supervision IntermediateGiving feedback BeginnerDifficult conversations IntermediatePerformance documentation IntermediateCoaching frameworks BeginnerConflict resolution IntermediateEmployment law basics BeginnerHR escalation criteria BeginnerGoal-setting frameworks BeginnerTeam motivation Beginner
How you’ll learn

Choose the format that fits your team

Catapult in-person frontline leadership workshop
In-person workshopsHands-on sessions in Charlotte & Raleigh
Live virtual Catapult frontline leadership class
Live virtualThe same live class, streamed to your desk
Private Catapult frontline leadership training for teams
Custom private trainingBring your whole cohort of new supervisors in-house
FAQ

Frequently asked questions about frontline leadership training

What is frontline leadership?
Frontline leadership is the first layer of management, supervisors, team leads and shift leaders who manage individual contributors directly. It is called “frontline” because these are the leaders closest to the day-to-day work, and often the first management experience someone has.
What is a frontline manager?
A frontline manager directly supervises individual contributors, as opposed to managing other managers. Team leads, shift supervisors and department leads are all frontline managers, and they are usually the newest to a formal leadership role.
Who is Catapult’s frontline leadership training for?
New and soon-to-be supervisors, team leads, shift leads and project leads, plus anyone in Catapult’s membership considering whether a move into supervision is right for them.
Does it count toward HRCI or SHRM credit?
Yes. Catapult’s frontline leadership courses are approved for HRCI and SHRM recertification credit; see each course page for exact hours.
Is frontline leadership training available online?
Yes. Every course on this page runs live virtual nationwide, and in person in Charlotte and Raleigh.

Reviewed by Karol Dixon, Senior HR Advisor, and Breni Malpass, Senior HR Advisor. See Catapult HR Advisors.

Ready to schedule frontline leadership training?

Pick a course to see live sessions, or talk to a Catapult HR Advisor about bringing your new supervisors through as a group.

Talk to a training advisor