Sentiment Analysis & NLP

What Your Employees Are
Really Saying — Even in Free Text

Open-ended survey responses contain your richest intelligence. NLP-powered sentiment analysis extracts patterns, themes, and emotional signals that traditional reporting misses — so you can act on what employees actually mean, not just what they rated.

60–80%
of survey insight is in open-ended responses, not scores
3×
faster theme identification with NLP vs. manual coding
94%
accuracy rate for sentiment classification in HR survey data
48 hrs
typical turnaround from data close to NLP report delivery
Why Free-Text Data Changes Everything

Numbers Tell You What. Text Tells You Why.

An 68% favorable score on “My manager communicates clearly” is useful. But the 340 written comments explaining what “clearly” means — and doesn’t mean — to your employees is where the real insight lives.

✓NLP analysis of open-ended survey responses across all categories
✓Automated theme clustering — what topics appear most, with what sentiment
✓Sentiment scoring by topic, team, tenure cohort, and demographic group
✓Longitudinal tracking — has sentiment on a specific topic improved or worsened?
✓Executive narrative report that translates NLP output into human language
“

We had 1,800 open-ended responses from our engagement survey and no way to analyze them systematically. Catapult ran NLP analysis and gave us a clear picture of the five themes driving disengagement. We couldn’t have found that manually.

S
Senior HRBP
Regional Manufacturer, 2,400 employees

What NLP Sentiment Analysis Delivers

Structured intelligence from unstructured data.

🧠

Theme Extraction

Automated identification of recurring topics across hundreds or thousands of open-ended responses.

💬

Sentiment Scoring

Positive, negative, and neutral sentiment scoring at the theme, team, and question level.

📈

Trend Comparison

Compare sentiment across survey periods — is your culture improving, declining, or mixed?

🎯

High-Risk Flags

Automatic flagging of language patterns associated with burnout, disengagement, harassment risk, or intent to leave.

👥

Demographic Segmentation

Filter sentiment patterns by tenure, department, manager, location, and demographic cohort.

📄

Executive Summary Report

A plain-language narrative report that makes NLP findings accessible to leaders who don’t want to read data tables.

Your Employees Told You Everything. Let’s Listen.

NLP sentiment analysis turns open-ended survey responses from a pile of text into your clearest signal about what’s working and what’s not.