Navigating Conflict: Strategies for Effective Resolution
April 30 @ 1:00 pm - 4:00 pm
Professional Skills; Supervisory, Management & Leadership
Thursday, April 30, 2026 · Virtual Live · 24 seats remaining
Professional Skills; Supervisory, Management & Leadership
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. Additionally, the course covers techniques for addressing challenging workplace behaviors, setting, and maintaini
Course Details
InstructorAnn Verdine-Jones
FormatVirtual Live
Capacity28 seats
24 available
24 available
Price$249.00Member · Non-member: $289.00
LocationVirtual Live (Online)
What You’ll Learn
- Define what conflict is and understand what causes it.
- Learn how conflict can be constructive vs. destructive.
- Integrating Emotional Intelligence
- Identify the five approaches to conflict.
- Learn and apply the six steps to resolving conflict.
- Recognize strategies to deal with difficult responses to conflict.
- Who should attend:
- Individuals seeking to improve their workplace relationships and communication skills.
HRCI & SHRMApproved Credits
Live VirtualInteractive Sessions
Expert FacultyCatapult HR Specialists
Member DiscountsSave up to 20%
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