Customer Service Excellence
June 3 @ 9:00 am - 4:00 pm
Professional Skills
Wednesday, June 3, 2026 · In Person · 20 seats remaining
Professional Skills
Module 2: Customer Interactions (95 Minutes) Module 3: Understanding and Helping Customers (90 Minutes)
Course Details
FormatIn Person
Capacity24 seats
20 available
20 available
Price$349.00Member · Non-member: $419.00
LocationCharlotte Learning Center
What You’ll Learn
- Apply customer service excellence as a business differentiator
- Identify internal and external customers
- Create seamless customer service
- Describe moments of truth and how to change from negative to positive
- List the five stages of the Customer Interaction Cycle
- Describe the importance of anticipating needs and being prepared to serve customers
- Demonstrate a positive attitude to the customer through tone of voice, word choice, and body language
- Demonstrate active listening, effective questioning and restating skills
HRCI & SHRMApproved Credits
Live VirtualInteractive Sessions
Expert FacultyCatapult HR Specialists
Member DiscountsSave up to 20%
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