Team Leader Certificate Program

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Course Details

Because Team Leaders do not typically have the power of authority, they must learn specialized skills in communication, coaching, problem-solving, and motivation to achieve maximum performance. To do this, Team Leaders must strengthen their abilities to influence, motivate, set goals, clarify expectations, and train team members. They must possess the skills to communicate effectively, give feedback, coach, manage conflict, and handle any multitude of challenges.

This interactive 4-module program will help Team Leaders establish a strong foundation for success. Through self-assessment, lively discussions, small-group breakout exercises, and interactive technology, participants will develop the skills they need to successfully lead their teams to achieve maximum performance.

Who Should Attend

Team Leaders, Lead Workers, Group Leaders, Project Leaders

Learning Objectives

At the end of the course participants will be able to:

• Learn about traits, behaviors, and expectations of leaders, and put those into practice to maximize their influence and bring out the best in their team.
• How to effectively communicate with team members and to use active listening skills and direct feedback and instruction for coaching and improvement.
• How to think critically and creatively to analyze and solve problems and to apply these skills to solve and cope with common workplace problems.
• Learn about how motivation works, how it applies to the workplace, and how to use effective strategies to redirect employee motivation toward greater productivity.

Topics

• Maximizing Team Performance
• Communication & Coaching
• Problem Solving
• Motivating Your Team

Note: If you are already in a Supervisor role, the best training course for you to attend is Fundamentals of Supervision Certificate Program

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