Dealing with Difficult People

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Course Details

Discover how small shifts in communication and perspective can lead to big changes in how we connect at work. Whether you're leading a team, working cross-functionally, or engaging with customers, the quality of our relationships can shape morale, collaboration, and performance. 

Wondering how to handle a disengaged colleague or a tense meeting dynamic? You'll explore these real-world challenges and learn how your own mindset and communication choices can influence outcomes—for the better. 

This course offers practical, creative strategies to foster trust, defuse tension, and strengthen rapport with colleagues and customers —even in challenging situations. Through interactive, scenario-based learning, you’ll build skills for navigating conflict with confidence, managing strong emotions professionally, and creating a climate of respect and openness. 

Who Should Attend

Managers, supervisors, team leaders, and individual contributor 

Learning Objectives

At the end of this course, participants will be able to:

• Identify the symptoms of contentious relationship 
• List the characteristics of difficult people 
• Recognize how their actions and attitudes affect others 
• Use effective techniques for building positive relationships 

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Join professionals across the Carolinas who trust Catapult for professional development.

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