Navigating Difficult Conversations

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Course Details

Managers face difficult conversations on a regular basis – layoffs, termination, personal situations, poor job performance, admitting to big mistakes, investigating misconduct, reporting a grievance, etc. In this module, participants will learn effective strategies and processes for dealing with the most common kinds of difficult conversations. They will also learn about the steps for having a crucial conversation – one in which stakes are high, opinions vary, and emotions run high.

Who Should Attend

All managers: new/experienced and first-line/middle/senior

Learning Objectives

Participants will be able to:

• Identify the most common types of difficult and crucial workplace conversations
• Apply a structured process to prepare for and lead high‑stakes conversations
• Use practical strategies to manage emotions, differing opinions, and resistance
• Communicate clearly and respectfully during sensitive discussions
• Navigate challenging situations with confidence while maintaining trust and professionalism

This course is part of Advanced Management I: The Relational Leader (TRL) Certificate Program.

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