These policies apply to registrations for Catapult training sessions and to the Catapult Class Pass. They are summarised at checkout and stated in full below.
Training session cancellations
Please note that our virtual training sessions are live and not recorded.
If you are unable to attend, you may cancel up to four business days before the session without incurring any charges.
Substitutions are welcome and encouraged, provided they meet all necessary qualifications.
If you cancel or reschedule within four business days of the session, or if you fail to attend without prior notice, the full price of the training session will be charged.
Class Pass cancellations
Subscription Holders are expected to comply with Catapult Employers Association’s cancellation and reschedule policy requiring four days’ advance notice of cancellations.
If you do not give notice, or fail to attend, a $100 cancellation fee applies per occurrence.
A Class Pass is held by one named individual and cannot be shared or transferred. Full subscription terms are set out in the Class Pass Subscription Terms and Conditions.
How to cancel or substitute. Reply to your registration confirmation email, or call us, as early as you can. Include the session date and the name of the person attending. If you are sending a substitute, give us their name and email so we can enrol them.
These policies sit alongside our general Terms and Conditions.