Customer Service Excellence
- Live virtual
- 7 hours
- Instructor-led
Live virtual · 7 hours · Instructor-led
The ability to provide excellent customer service is an essential business skill. This one-day interactive course introduces the fundamentals of customer service excellence. It is offered to you virtually and in person.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Apply customer service excellence as a business differentiator
- Identify internal and external customers
- Create seamless customer service
- Describe moments of truth and how to change from negative to positive
- List the five stages of the Customer Interaction Cycle
- Describe the importance of anticipating needs and being prepared to serve customers
- Demonstrate a positive attitude to the customer through tone of voice, word choice, and body language
- Demonstrate active listening, effective questioning and restating skills
About this course
What this course covers
The ability to provide excellent customer service is an essential business skill. This one-day interactive course introduces the fundamentals of customer service excellence. It is offered to you virtually and in person. During this engaging opportunity, participants will explore the importance of their role in their organization, identify their customers, and learn about what makes a customer experience memorable and positive.
Who should attend. Customer service professionals, call center professionals, or other service professionals who frequently interface with clients, and anyone else who would like to learn to provide extraordinary customer service. Module 1: What Customers Want (70 Minutes) Module 2: Customer Interactions (95 Minutes) Module 3: Understanding and Helping Customers (90 Minutes) Module 4: Handling Challenging Customer S.
Your facilitator
Who teaches this course
Aimee Altomare
Learning On Demand Consultant
Aimee Altomare is an adaptable and results-driven Executive Coach with over 15 years of experience in management consulting and financial services. Aimee specializes in risk management, change management, program development, and executive coaching. She partners with clients and senior leaders to solve complex business problems, guide individuals through change processes, and develop high-quality presentation materials. Additionally, Aimee is experienced in facilitating large-scale webinars and trainings, and building coaching programs.
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 7 hours.
A single seat is $459 for non-members and $339 for members. It is also included with a Class Pass.
Next: Dec 2 · 1 upcoming date. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Bring this course to your team on your schedule.
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Live online, open to your whole team. Or bring it in-house with private delivery.