HR training course
Dealing with Difficult People
Wondering how to handle a disengaged colleague or a tense meeting dynamic?
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Identify the symptoms of contentious relationship
- List the characteristics of difficult people
- Recognize how their actions and attitudes affect others
- Use effective techniques for building positive relationships
About this course
What this course covers
Discover how small shifts in communication and perspective can lead to big changes in how we connect at work. Whether you're leading a team, working cross-functionally, or engaging with customers, the quality of our relationships can shape morale, collaboration, and performance.
Wondering how to handle a disengaged colleague or a tense meeting dynamic? You'll explore these real-world challenges and learn how your own mindset and communication choices can influence outcomes, for the better.
This course offers practical, creative strategies to foster trust, defuse tension, and strengthen rapport with colleagues and customers, even in challenging situations. Through interactive, scenario-based learning, you’ll build skills for navigating conflict with confidence, managing strong emotions professionally, and creating a climate of respect and openness.
Who should attend. Managers, supervisors, team leaders, and individual contributor.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 3 hours.
Managers, supervisors, team leaders, and individual contributor.
A single seat is $269 for members and $339 for non-members. It is also included with a Class Pass.
Next: Oct 2 · 1 upcoming date. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Bring this course to your team on your schedule.
Learn more →Register for Dealing with Difficult People today
Live online, open to your whole team. Or bring it in-house with private delivery.