Mastering Communication Skills
- Live virtual
- 3 hours
- HRCI & SHRM credit
Live virtual · 3 hours · HRCI & SHRM credit
This 3-hour interactive course helps managers and professionals master essential communication skills that drive clarity, connection and confidence in the workplace.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- At the end of this course, participants will be able to:
- •Recognize the impact of communication on team dynamics and performance
- •Apply key techniques of active listening to improve communication
- •Understanding communication styles
- •Demonstrate empathy in communication
- •Understanding the value of emotional intelligence in workplace interactions
- For those also interested in Navigating Conflict: Strategies for Effective Resolution, consider taking the full Talk It Out: Communication & Conflict series
About this course
What this course covers
Effective communication is the cornerstone of successful leadership and collaboration.
This 3-hour interactive course empowers managers and professionals to master essential communication skills that drive clarity, connection and confidence in the workplace. Participants will explore the importance of active listening, emotional intelligence, empathy and professionalism in both verbal and non-verbal exchanges. Through engaging activities, real-world scenarios, and reflective practice participants will be equipped to foster stronger relationships and lead with confidence through intentional communication.
Who should attend. Managers, Supervisors, Team Leaders, and Professionals.
Your facilitators
Who teaches this course
Melani Winter
Learning On Demand Consultant
Melani Winter is an innovative, results-driven professional with a strong background in curriculum design, program development, and training assessment. Based in Raleigh, NC, Melani holds a Master’s in Curriculum and Instruction from the University of Wisconsin-Madison and a Bachelor’s in History from Cornerstone University. She has excelled as a Program Specialist for the North Carolina State Board of Elections and as a Training Specialist for the Wake County Board of Elections, where she developed engaging, learner-centered training programs and facilitated effective communication across diverse audiences.
Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 3 hours.
Managers, Supervisors, Team Leaders, and Professionals.
A single seat is $339 for non-members and $269 for members. It is also included with a Class Pass.
Next: Dec 7 · 3 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Bring this course to your team on your schedule.
Learn more →Register for Mastering Communication Skills today
Live online, open to your whole team. Or bring it in-house with private delivery.