Hotel & Lodging HR Solutions | Built for Hospitality Employers
Housekeeping workforce compliance, tip and gratuity policies, and hotel staff management for hotels, resorts, and lodging operators in the nation.
Hotels & Lodging HR Challenges
HR Challenges Unique to Your Industry
- !High turnover among housekeeping, front desk, and food and beverage staff
- !Tip and gratuity policy compliance for tipped hospitality employees
- !Background checks for employees with guest room and property access
- !OSHA ergonomic and housekeeping safety compliance documentation
- !Complex scheduling for 24/7 hotel operations and shift differentials
- !Multi-property HR consistency for hotel management companies
- !Seasonal workforce surges during travel peak seasons and special events
Catapult Solutions
How Catapult HR Helps
- +Retention and onboarding programs for housekeeping and guest services staff
- +Tip and gratuity FLSA compliance for tipped hotel employees
- +Background checks for all guest room and property access employees
- +OSHA housekeeping ergonomic safety compliance documentation
- +Complex scheduling and shift differential payroll compliance
- +Multi-property HR standardization for hotel management companies
- +Employment law guidance and HR compliance audits
HR Services for Hotels & Lodging Employers
Expert support across the HR functions that matter most to your industry
HR Consulting
Housekeeping Retention Programs
Retention strategies and compensation benchmarking for housekeeping and guest services teams.
Compliance
Employee Handbook
Hotel handbooks covering guest privacy, key access policies, gratuity conduct, and safety standards.
Compliance
HR Compliance Audit
Full HR audit for hotels against OSHA, FLSA, and Southeast employment law standards.
“We were replacing our housekeeping staff twice a year. Catapult rebuilt our onboarding and compensation structure and cut our turnover in half.”
General Manager, Full-Service Hotel — 180 employees, Charlotte, NC