Built for Hospitality Employers
Hotel & Lodging HR Solutions
Housekeeping workforce compliance, tip and gratuity policies, and hotel staff management for hotels, resorts, and lodging operators in the US.
- Serving all 50 states
- Certified HR practitioners
- Since 1958
Hotels & Lodging HR Challenges
HR Challenges Unique to Your Industry
- 1High turnover among housekeeping, front desk, and food and beverage staff
- 2Tip and gratuity policy compliance for tipped hospitality employees
- 3Background checks for employees with guest room and property access
- 4OSHA ergonomic and housekeeping safety compliance documentation
- 5Complex scheduling for 24/7 hotel operations and shift differentials
- 6Multi-property HR consistency for hotel management companies
- 7Seasonal workforce surges during travel peak seasons and special events
Catapult Solutions
How Catapult HR Helps
- Retention and onboarding programs for housekeeping and guest services staff
- Tip and gratuity FLSA compliance for tipped hotel employees
- Background checks for all guest room and property access employees
- OSHA housekeeping ergonomic safety compliance documentation
- Complex scheduling and shift differential payroll compliance
- Multi-property HR standardization for hotel management companies
- Employment law guidance and HR compliance audits
By the numbers
Why hotels & lodging HR needs a specialist
3.9
Injury and illness cases per 100 full-time workers at hotels and motels in 2024, vs 2.3 for all private industry
1.92M
Workers employed in US accommodation, September 2026
3.9 yrs
Median tenure for accommodation workers in January 2026
What we do
HR Services for Hotels & Lodging Employers
Expert support across the HR functions that matter most to your industry
HR ConsultingHousekeeping Retention ProgramsRetention strategies and compensation benchmarking for housekeeping and guest services teams.Learn more →
ComplianceEmployee HandbookHotel handbooks covering guest privacy, key access policies, gratuity conduct, and safety standards.Learn more →
ComplianceHR Compliance AuditFull HR audit for hotels against OSHA, FLSA, and federal and state employment law standards.Learn more →
What members say
“Catapult is a great resource. Anytime I’ve had questions or need clarity, the Catapult team has responded quickly, detailed, and with great customer service. Catapult has been an important resource for me as a growing HR professional and support for my companies leadership growth!”
HR Built for Hotels, Hospitality Excellence Starts With Your Team
Our practitioners understand housekeeping compliance, tip policies, and the high-turnover workforce challenges unique to hotels, resorts, and lodging operators in the US.