Talk It Out: Communication & Conflict
- Live virtual
- Two sessions
- 5.5 SHRM PDC credits
Live virtual · Two sessions · 5.5 SHRM PDC credits
Two sessions that build the communication and conflict skills a manager actually needs: listening properly, staying steady with difficult behaviour, and resolving disagreements without damaging the relationship.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Listen actively and demonstrate empathy under pressure
- Manage difficult behaviours without escalating them
- Recognise and navigate a toxic environment
- Set boundaries and lead with emotional intelligence
- Resolve conflict constructively across different audiences and channels
About this course
What this course covers
Effective communication is the cornerstone of strong leadership, especially when navigating conflict and complexity. This series equips professionals with the communication and conflict-resolution skills that foster clarity, confidence and connection at work. Through engaging activities and real-world scenarios, participants learn to listen actively, demonstrate empathy, manage difficult behaviours and navigate toxic environments.
Runs as two modules: Mastering Communication Skills and Navigating Conflict: Strategies for Effective Resolution. Both are included in the price.
Who should attend
Who this course is for
- Managers and supervisors
- Team leaders
- Professionals who work across teams and need to handle friction well
Your facilitators
Who teaches this course
Melani Winter
Learning On Demand Consultant
Melani Winter is an innovative, results-driven professional with a strong background in curriculum design, program development, and training assessment. Based in Raleigh, NC, Melani holds a Master’s in Curriculum and Instruction from the University of Wisconsin-Madison and a Bachelor’s in History from Cornerstone University. She has excelled as a Program Specialist for the North Carolina State Board of Elections and as a Training Specialist for the Wake County Board of Elections, where she developed engaging, learner-centered training programs and facilitated effective communication across diverse audiences.
Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
Good to know
Course questions
Live online with an instructor, across two sessions. You keep the same cohort for both.
Yes. The two modules build on each other and the price covers both.
It carries 5.5 SHRM PDC credits.
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Next: Nov 17 · 6 upcoming datesView dates & register →Mastering Communication Skills
Next: Dec 7 · 3 upcoming datesView dates & register →Register for this course today
Live online, open to your whole team. Or bring it in-house with private delivery.