HR training course
Navigating Difficult Conversations
This course is part of Advanced Management I: The Relational Leader (TRL) Certificate Program .
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Identify the most common types of difficult and crucial workplace conversations
- Apply a structured process to prepare for and lead high‑stakes conversations
- Use practical strategies to manage emotions, differing opinions, and resistance
- Communicate clearly and respectfully during sensitive discussions
- Navigate challenging situations with confidence while maintaining trust and professionalism
About this course
What this course covers
Managers face difficult conversations on a regular basis – layoffs, termination, personal situations, poor job performance, admitting to big mistakes, investigating misconduct, reporting a grievance, etc. In this module, participants will learn effective strategies and processes for dealing with the most common kinds of difficult conversations. They will also learn about the steps for having a crucial conversation – one in which stakes are high, opinions vary, and emotions run high.
Who should attend. All managers: new/experienced and first-line/middle/senior.
This course is part of Advanced Management I: The Relational Leader (TRL) Certificate Program.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Your facilitators
Who teaches this course
Melani Winter
Facilitator
Elaine Durrman
Facilitator
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online and in person at the Charlotte and Raleigh Learning Centers. Each session runs 3 hours.
All managers: new/experienced and first-line/middle/senior.
A single seat is $249 for members and $289 for non-members. It is also included with a Class Pass.
Next: Aug 26 · 3 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
Learners also liked
Courses learners usually take next
Managing Problem Performance
Next: Oct 8 · 1 upcoming dateView dates & register →Managing Work-Life Balance
Next: Aug 19 · 3 upcoming datesView dates & register →Noteworthy Presentations
Next: Sep 24 · 1 upcoming dateView dates & register →Project Management Essentials
Next: Oct 1 · 1 upcoming dateView dates & register →Related training
More Manager Development training
Conducting Effective Performance Reviews
Next: Nov 20 · 1 upcoming date
View dates & register →Conducting Successful Interviews
Next: Sep 24 · 1 upcoming date
View dates & register →Dealing with Difficult People
Next: Oct 2 · 1 upcoming date
View dates & register →All Courses & Dates
Browse the full catalog of 65 live, instructor-led courses.
Browse the catalog →Manager Development
All manager development courses with upcoming dates.
Explore →All HR Training
Every Catapult training topic and format.
Browse →Private Group Training
Bring this course to your team on your schedule.
Learn more →Delivered live online nationwide, with in-person seats in Charlotte and Raleigh. Explore training by state: North Carolina · Iowa · Montana · Pennsylvania · Wisconsin · Florida
Register for Navigating Difficult Conversations today
Live online, open to your whole team. Or bring it in-house with private delivery.