Manager Development

Using Feedback Effectively

  • Live virtual or in person
  • 3 hours
  • HRCI & SHRM credit

Live virtual or in person · 3 hours · HRCI & SHRM credit

Ann Verdine-JonesAshley Wood
Your facilitatorsAnn Verdine-Jones and Ashley Wood

Learn to deliver improvement and reinforcement feedback effectively and to manage challenging responses from employees.

$339 per seatNext session Mar 11, 2027
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Upcoming sessions

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Mar11
Thursday, March 11, 2027
Virtual
9:00 AM ET
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May27
Thursday, May 27, 2027
Charlotte
9:00 AM ET
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Sep8
Wednesday, September 8, 2027
Raleigh
9:00 AM ET
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What you will learn

Skills you will walk away with

  • Define feedback and its role in effective management
  • Use effective strategies to deliver improvement feedback
  • Use effective strategies to deliver reinforcement feedback
  • Manage employees’ challenging responses to feedback

About this course

What this course covers

Participants will learn about how to use effective feedback to improve productivity, performance, and working relationships. The module begins with defining feedback and its role in effective management, and then provides strategies for delivering improvement feedback and reinforcement feedback. Finally, participants will learn how to deal with employees’ challenging responses to feedback.

Who should attend. All managers: new/experienced and first-line/middle/senior.

Reviewed by Karol Dixon, Senior HR Advisor, and Breni Malpass, Senior HR Advisor. See Catapult HR Advisors.

FormatLive virtual or in person
LocationVirtual, or Charlotte and Raleigh Learning Centers
Using Feedback Effectively training session

Your facilitators

Who teaches this course

Ann Verdine-Jones, Facilitator at Catapult

Ann Verdine-Jones

Learning On Demand Consultant

Leads the March 11, 2027 and September 8, 2027 sessions

Ann Verdine-Jones, MBA, is a Human Resource professional with more than 30 years of experience. While Ann has successfully managed all areas of HR, her recent ventures include an adjunct faculty appointment, consulting with organizations nationally on strategic initiatives, leadership coaching and development, and cross-sectional team building. As an experienced curriculum developer, Ann has successfully designed and implemented dynamic educational programs tailored to diverse audiences. Ann has collaborated with stakeholders, subject matter experts, and educators to ensure curricula are relevant, inclusive, and impactful. Her expertise in integral digital learning tools and adapting content for various learning styles has contributed to the success of numerous workshops and training programs. Ann holds a Bachelor’s degree in Organizational Leadership and Management from Regent University and a Master’s in Business Administration from Western Governors University.

Ashley Wood, Facilitator at Catapult

Ashley Wood

Learning On Demand Consultant

Leads the May 27, 2027 Charlotte session

Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.

See the full team of Catapult HR Advisors.

Good to know

Course questions

It is delivered live online and in person at the Charlotte and Raleigh Learning Centers. Each session runs 3 hours.

All managers: new/experienced and first-line/middle/senior.

A single seat is $339 for non-members and $269 for members. It is also included with a Class Pass.

Next: Mar 11, 2027 · 3 upcoming dates. Pick a date from the list above to register.

Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.

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