Using Feedback Effectively
- Live virtual or in person
- 3 hours
- HRCI & SHRM credit
Live virtual or in person · 3 hours · HRCI & SHRM credit
Learn to deliver improvement and reinforcement feedback effectively and to manage challenging responses from employees.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Define feedback and its role in effective management
- Use effective strategies to deliver improvement feedback
- Use effective strategies to deliver reinforcement feedback
- Manage employees’ challenging responses to feedback
About this course
What this course covers
Participants will learn about how to use effective feedback to improve productivity, performance, and working relationships. The module begins with defining feedback and its role in effective management, and then provides strategies for delivering improvement feedback and reinforcement feedback. Finally, participants will learn how to deal with employees’ challenging responses to feedback.
Who should attend. All managers: new/experienced and first-line/middle/senior.
Reviewed by Karol Dixon, Senior HR Advisor, and Breni Malpass, Senior HR Advisor. See Catapult HR Advisors.

Your facilitators
Who teaches this course

Ann Verdine-Jones
Learning On Demand Consultant
Ann Verdine-Jones, MBA, is a Human Resource professional with more than 30 years of experience. While Ann has successfully managed all areas of HR, her recent ventures include an adjunct faculty appointment, consulting with organizations nationally on strategic initiatives, leadership coaching and development, and cross-sectional team building. As an experienced curriculum developer, Ann has successfully designed and implemented dynamic educational programs tailored to diverse audiences. Ann has collaborated with stakeholders, subject matter experts, and educators to ensure curricula are relevant, inclusive, and impactful. Her expertise in integral digital learning tools and adapting content for various learning styles has contributed to the success of numerous workshops and training programs. Ann holds a Bachelor’s degree in Organizational Leadership and Management from Regent University and a Master’s in Business Administration from Western Governors University.

Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online and in person at the Charlotte and Raleigh Learning Centers. Each session runs 3 hours.
All managers: new/experienced and first-line/middle/senior.
A single seat is $339 for non-members and $269 for members. It is also included with a Class Pass.
Next: Mar 11, 2027 · 3 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Learn more →Register for Using Feedback Effectively today
Live online, open to your whole team. Or bring it in-house with private delivery.
