Navigating Conflict: Strategies for Effective Resolution
- Live virtual
- 3 hours
- HRCI & SHRM credit
Live virtual · 3 hours · HRCI & SHRM credit
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Define what conflict is and understand what causes it
- Learn how conflict can be constructive vs. destructive
- Integrating Emotional Intelligence
- Identify the five approaches to conflict
- Learn and apply the six steps to resolving conflict
- Recognize strategies to deal with difficult responses to conflict
- Individuals seeking to improve their workplace relationships and communication skills
About this course
What this course covers
Gain practical tools to handle conflict with clarity, confidence, and collaboration.
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. Additionally, the course covers techniques for addressing challenging workplace behaviors, setting, and maintaining professional boundaries, and fostering a positive work environment.
Who should attend. Managers, Supervisors, Team Leaders, and Professionals.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Your facilitators
Who teaches this course
Melani Winter
Learning On Demand Consultant
Melani Winter is an innovative, results-driven professional with a strong background in curriculum design, program development, and training assessment. Based in Raleigh, NC, Melani holds a Master’s in Curriculum and Instruction from the University of Wisconsin-Madison and a Bachelor’s in History from Cornerstone University. She has excelled as a Program Specialist for the North Carolina State Board of Elections and as a Training Specialist for the Wake County Board of Elections, where she developed engaging, learner-centered training programs and facilitated effective communication across diverse audiences.
Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 3 hours.
Managers, Supervisors, Team Leaders, and Professionals.
A single seat is $339 for non-members and $269 for members. It is also included with a Class Pass.
Next: Dec 14 · 3 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Bring this course to your team on your schedule.
Learn more →Register for Navigating Conflict: Strategies for Effective Resolution today
Live online, open to your whole team. Or bring it in-house with private delivery.