HR training course
Navigating Conflict: Strategies for Effective Resolution
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments.
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About this course
What this course covers
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. You will define what conflict is and what causes it, see how conflict can be constructive rather than destructive, identify the five approaches to conflict, and learn and apply the six steps to resolving it.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Good to know
Course questions
Live online with an instructor, so your team can join from anywhere. In-person seats are also available in Charlotte and Raleigh.
Anyone whose role touches this topic. Check the course overview above for the intended audience.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on-site.
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