HR training course
Navigating Conflict: Strategies for Effective Resolution
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Define what conflict is and understand what causes it
- Learn how conflict can be constructive vs. destructive
- Integrating Emotional Intelligence
- Identify the five approaches to conflict
- Learn and apply the six steps to resolving conflict
- Recognize strategies to deal with difficult responses to conflict
- Individuals seeking to improve their workplace relationships and communication skills
About this course
What this course covers
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. You will define what conflict is and what causes it, see how conflict can be constructive rather than destructive, identify the five approaches to conflict, and learn and apply the six steps to resolving it.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Your facilitators
Who teaches this course
Andrea Miele
Facilitator
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 3 hours.
Managers, Supervisors, Team Leaders, and Professionals.
A single seat is $249 for members and $289 for non-members. It is also included with a Class Pass.
Next: Sep 18 · 2 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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Register for Navigating Conflict: Strategies for Effective Resolution today
Live online, open to your whole team. Or bring it in-house with private delivery.