HR training course
Navigating Conflict: Strategies for Effective Resolution
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Define what conflict is and understand what causes it
- Learn how conflict can be constructive vs. destructive
- Integrating Emotional Intelligence
- Identify the five approaches to conflict
- Learn and apply the six steps to resolving conflict
- Recognize strategies to deal with difficult responses to conflict
- Individuals seeking to improve their workplace relationships and communication skills
About this course
What this course covers
Gain practical tools to handle conflict with clarity, confidence, and collaboration.
In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. Additionally, the course covers techniques for addressing challenging workplace behaviors, setting, and maintaining professional boundaries, and fostering a positive work environment.
Who should attend. Managers, Supervisors, Team Leaders, and Professionals.
Reviewed by Breni Malpass, Senior HR Advisor, and Stephanie Dillon, Lead Senior HR Advisor. See Catapult HR Advisors.
Your facilitators
Who teaches this course
Andrea Miele
Facilitator
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online with an instructor, so your team can join from anywhere. Each session runs 3 hours.
Managers, Supervisors, Team Leaders, and Professionals.
A single seat is $269 for members and $339 for non-members. It is also included with a Class Pass.
Next: Sep 18 · 2 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
Learners also liked
Courses learners usually take next
Mastering Communication Skills
Next: Sep 11 · 2 upcoming datesView dates & register →Presentation Skills
Next: Dec 2 · 1 upcoming dateView dates & register →The Art of Effective Email Communication
Next: Nov 17 · 1 upcoming dateView dates & register →Advanced Communication Skills for the Workplace
See upcoming datesView dates & register →Related training
More Leadership & Management training
Being an Effective Leader
Sep 30 · 2 dates
Live virtual
$269 member · $339 non-member
Delivered live online nationwide, with select courses also meeting in person in Charlotte and Raleigh. Explore training by state: North Carolina · Oklahoma · Washington · Delaware · Louisiana · New Hampshire
Effective Time Management: Tools and Techniques for Success
Nov 16 · 1 date
Live virtual
$269 member · $339 non-member
Fundamentals of Supervision Certificate Program
Sep 15 · 8 dates
Live virtual or In person, Charlotte and Raleigh
$699 member · $959 non-member
All Courses & Dates
Browse the full catalog of 72 live, instructor-led courses.
Browse the catalog →Leadership & Management
All leadership & management courses with upcoming dates.
Explore →All HR Training
Every Catapult training topic and format.
Browse →Private Group Training
Bring this course to your team on your schedule.
Learn more →Register for Navigating Conflict: Strategies for Effective Resolution today
Live online, open to your whole team. Or bring it in-house with private delivery.