HR training course
Fundamentals of Supervision Certificate Program
Six modules covering everything a new supervisor needs to lead well.
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Set expectations with a new employee and spell out exactly what success looks like
- Sit down with an employee and give feedback tied to a specific moment
- Work through a team problem and land on the root cause
- Create the conditions where each team member’s motivation can take hold
- Walk an employee through a performance conversation with a clear plan
- Hand off a piece of work with clear parameters and full ownership
About this course
What this course covers
Six modules. Everything a new supervisor needs to lead well.
Supervision covers a lot of ground, and most of it gets learned on the job. The Fundamentals of Supervision Certificate is for new supervisors and those ready to formalize what experience has taught them. From setting expectations and delivering feedback to motivating a team, managing performance, and delegating work effectively, the full scope of first-line leadership is covered. They'll head back to work with a practical framework and tools they can put to use immediately.
Course content from the Catapult 2026 catalog. See Catapult HR Advisors.
Program structure
Six modules
- Effective Supervision. Establishes the supervisory role, key leadership styles and power types, and how the balance between tasks and people shapes team performance.
- Communicating Effectively. Builds core supervisor communication skills, including active listening, channel selection, coaching, feedback, and leading productive team meetings.
- Problem Solving. Introduces a five-step problem-solving process, key analysis tools, and practical decision-making strategies.
- Motivating Your Employees. Translates major motivation theories into simple strategies to create environments where team members find their own drive.
- Managing Performance. Walks through the full performance cycle: setting SMART goals, conducting evaluations, handling tough conversations, and documenting outcomes.
- Delegating the Work. Builds time-management and delegation skills, using the Eisenhower Matrix and a step-by-step process to hand off work.
Your facilitators
Who teaches this course
Ann Verdine-Jones
Learning On Demand Consultant
Ann Verdine-Jones, MBA, is a Human Resource professional with more than 30 years of experience. While Ann has successfully managed all areas of HR, her recent ventures include an adjunct faculty appointment, consulting with organizations nationally on strategic initiatives, leadership coaching and development, and cross-sectional team building. As an experienced curriculum developer, Ann has successfully designed and implemented dynamic educational programs tailored to diverse audiences. Ann has collaborated with stakeholders, subject matter experts, and educators to ensure curricula are relevant, inclusive, and impactful. Her expertise in integral digital learning tools and adapting content for various learning styles has contributed to the success of numerous workshops and training programs. Ann holds a Bachelor’s degree in Organizational Leadership and Management from Regent University and a Master’s in Business Administration from Western Governors University.
Aimee Altomare
Learning On Demand Consultant
Aimee Altomare is an adaptable and results-driven Executive Coach with over 15 years of experience in management consulting and financial services. Aimee specializes in risk management, change management, program development, and executive coaching. She partners with clients and senior leaders to solve complex business problems, guide individuals through change processes, and develop high-quality presentation materials. Additionally, Aimee is experienced in facilitating large-scale webinars and trainings, and building coaching programs.
Elaine Durrman
Learning On Demand Consultant
Elaine Durrman is a six-time award winning, multi-talented senior level Human Resources people leader and efficiency expert with over 25 years of experience in Human Resources, specializing in leadership development and change management. She enjoys an excellent reputation for developing and implementing new, creative initiatives and innovative programs designed to maximize employee productivity and overall organization effectiveness. She is a Lean Six Sigma Black Belt and Senior Project Manager.
Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
Melani Winter
Learning On Demand Consultant
Melani Winter is an innovative, results-driven professional with a strong background in curriculum design, program development, and training assessment. Based in Raleigh, NC, Melani holds a Master’s in Curriculum and Instruction from the University of Wisconsin-Madison and a Bachelor’s in History from Cornerstone University. She has excelled as a Program Specialist for the North Carolina State Board of Elections and as a Training Specialist for the Wake County Board of Elections, where she developed engaging, learner-centered training programs and facilitated effective communication across diverse audiences.
See the full team of Catapult HR Advisors.
Good to know
Course questions
Three days, 18 hours of instruction in total, delivered across six modules.
New supervisors, and experienced supervisors who want to formalize what the job has taught them.
Both. Sessions run in person at the Charlotte and Raleigh learning centers and live virtual, so pick the date that suits.
Yes. Private delivery is available for your organization, scheduled around your calendar.
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In person in Charlotte and Raleigh, or live online. Or bring it in-house with private delivery.