Advanced Management I: Relational Leader Certificate Program

Management is all about building effective relationships – with employees, lateral managers, senior management, and key customers and stakeholders. Great leaders understand the subtle nuances of when and how to communicate to form relationships built on trust and accountability. They genuinely care about teams and individuals (including themselves!), and they understand how effective relationships benefit the organization as a whole.

In this course, participants get a deep-dive into the human side of the workplace – learning how to communicate and collaborate with individuals from many backgrounds and at all levels of the organization. They learn how to navigate difficult conversations and use empathy while making decisions about the well-being of employees. They consider the many aspects of workplace culture and how it affects the productivity of their team.

Who should attend. All managers: new/experienced and first-line/middle/senior.

Reviewed by Karol Dixon, Senior HR Advisor, and Breni Malpass, Senior HR Advisor. See Catapult HR Advisors.