Advanced Management I: Relational Leader Certificate Program
- Live virtual or in person
- HRCI & SHRM credit
- Instructor-led
Live virtual or in person · HRCI & SHRM credit · Instructor-led
In this course, participants get a deep dive into the human side of the workplace, learning how to communicate and collaborate with individuals from many backgrounds and at all levels of the organization.
Upcoming sessions
Pick a date and register
Courses in this program
6 courses in this program
Take the full program, or register for any of these courses on its own.
1Building Belonging at WorkNext: Mar 4, 2027 · 3 upcoming dates · $339 non-member · $269 member
Participants will examine issues related to inclusion and discuss strategies for fostering a welcoming workplace, current trends, and the advantages of having a varied and inclusive work environment.
View dates and register →2Engagement & ProductivityNew dates coming soon · $339 non-member · $269 member
How can managers ensure that employees are consistently engaged and productive? In this module, participants will learn about strategies to improve engagement, communication, and relationships.
View dates and register →3Using Feedback EffectivelyNext: Mar 11, 2027 · 3 upcoming dates · $339 non-member · $269 member
Participants will learn about how to use effective feedback to improve productivity, performance, and working relationships.
View dates and register →4Coaching for GrowthNext: Nov 17 · 4 upcoming dates · $339 non-member · $269 member
Coaching is all about partnering in a thought provoking and creative process that allows an employee to maximize their personal and professional potential.
View dates and register →5Navigating Difficult ConversationsNext: Nov 17 · 4 upcoming dates · $339 non-member · $269 member
Managers face difficult conversations on a regular basis, layoffs, termination, personal situations, poor job performance, admitting to big mistakes, investigating misconduct, reporting a grievance, etc.
View dates and register →6Managing Work-Life BalanceNext: Mar 18, 2027 · 3 upcoming dates · $339 non-member · $269 member
Managers often face stress and pressure from employees, senior management, lateral workers, and customers. Additionally, they often have personal responsibilities, family, friends, and home commitments.
View dates and register →About this course
What this course covers
Management is all about building effective relationships – with employees, lateral managers, senior management, and key customers and stakeholders. Great leaders understand the subtle nuances of when and how to communicate to form relationships built on trust and accountability. They genuinely care about teams and individuals (including themselves!), and they understand how effective relationships benefit the organization as a whole.
In this course, participants get a deep-dive into the human side of the workplace – learning how to communicate and collaborate with individuals from many backgrounds and at all levels of the organization. They learn how to navigate difficult conversations and use empathy while making decisions about the well-being of employees. They consider the many aspects of workplace culture and how it affects the productivity of their team.
Who should attend. All managers: new/experienced and first-line/middle/senior.
Reviewed by Karol Dixon, Senior HR Advisor, and Breni Malpass, Senior HR Advisor. See Catapult HR Advisors.

Your facilitators
Who teaches this course

Ann Verdine-Jones
Learning On Demand Consultant
Ann Verdine-Jones, MBA, is a Human Resource professional with more than 30 years of experience. While Ann has successfully managed all areas of HR, her recent ventures include an adjunct faculty appointment, consulting with organizations nationally on strategic initiatives, leadership coaching and development, and cross-sectional team building. As an experienced curriculum developer, Ann has successfully designed and implemented dynamic educational programs tailored to diverse audiences. Ann has collaborated with stakeholders, subject matter experts, and educators to ensure curricula are relevant, inclusive, and impactful. Her expertise in integral digital learning tools and adapting content for various learning styles has contributed to the success of numerous workshops and training programs. Ann holds a Bachelor’s degree in Organizational Leadership and Management from Regent University and a Master’s in Business Administration from Western Governors University.

Ashley Wood
Learning On Demand Consultant
Ashley is an accomplished business and people leader with more than 20 years of experience driving organizational success through strategic insight and a deep understanding of human behavior in the workplace. Throughout her career, Ashley has held executive, operations, and human resources leadership roles across a wide range of industries, including healthcare, technology, hospitality, education, retail, and manufacturing. She holds a Bachelor of Arts in Psychology and a Master of Business Administration with a concentration in Human Resource Management, and is a certified Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Certified Executive Coach (CEC), and Certified Change Manager (CCM). Since joining Catapult in 2020, Ashley has served as both an advisor and, more recently, a contract facilitator and content creator.
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online and in person at the Charlotte and Raleigh Learning Centers.
All managers: new/experienced and first-line/middle/senior.
A single seat is $959 for non-members and $699 for members. It is also included with a Class Pass.
Next: Mar 4, 2027 · 3 upcoming dates. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
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All Courses & Dates
Browse the full catalog of 101 live, instructor-led courses.
Browse the catalog →Leadership & Management
All leadership & management courses with upcoming dates.
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Every Catapult training topic and format.
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Bring this course to your team on your schedule.
Learn more →Register for Advanced Management I: Relational Leader Certificate Program today
Live online, open to your whole team. Or bring it in-house with private delivery.
