HR training course
Customer Service Excellence
Module 2: Customer Interactions (95 Minutes) Module 3: Understanding and Helping Customers (90 Minutes)
Upcoming sessions
Pick a date and register
What you will learn
Skills you will walk away with
- Apply customer service excellence as a business differentiator
- Identify internal and external customers
- Create seamless customer service
- Describe moments of truth and how to change from negative to positive
- List the five stages of the Customer Interaction Cycle
- Describe the importance of anticipating needs and being prepared to serve customers
- Demonstrate a positive attitude to the customer through tone of voice, word choice, and body language
- Demonstrate active listening, effective questioning and restating skills
About this course
What this course covers
Module 2: Customer Interactions (95 Minutes) Module 3: Understanding and Helping Customers (90 Minutes)
Your facilitators
Who teaches this course
Aimee Altomare
Facilitator
See the full team of Catapult HR Advisors.
Good to know
Course questions
It is delivered live online and in person at the Charlotte Learning Center. Each session runs 7 hours.
A single seat is $349 for members and $419 for non-members. It is also included with a Class Pass.
Next: Dec 2 · 1 upcoming date. Pick a date from the list above to register.
Yes. Private delivery is available for your organization, scheduled around your calendar, live online or on site.
Learners also liked
Courses learners usually take next
Dealing with Difficult People
Next: Oct 2 · 1 upcoming dateView dates & register →Effective Time Management: Tools and Techniques for Success
Next: Nov 16 · 1 upcoming dateView dates & register →Influencing From Any Seat
Next: Nov 6 · 1 upcoming dateView dates & register →Mastering Communication Skills
Next: Sep 11 · 2 upcoming datesView dates & register →Related training
More Technology & Digital Skills training
Cyber-Security Essentials
Next: Dec 9 · 1 upcoming date
View dates & register →MS Excel Charting
Next: Oct 21 · 2 upcoming dates
View dates & register →MS Excel Data Cleaning Essentials
Next: Aug 18 · 4 upcoming dates
View dates & register →All Courses & Dates
Browse the full catalog of 65 live, instructor-led courses.
Browse the catalog →Technology & Digital Skills
All technology & digital skills courses with upcoming dates.
Explore →All HR Training
Every Catapult training topic and format.
Browse →Private Group Training
Bring this course to your team on your schedule.
Learn more →Delivered live online nationwide, with in-person seats in Charlotte and Raleigh. Explore training by state: North Carolina · Missouri · Oregon · West Virginia · District of Columbia · Maine
Register for Customer Service Excellence today
Live online, open to your whole team. Or bring it in-house with private delivery.